im having problems with luminar neo
Answered
If anyone can help please do. when I open Neo it opens perfectly and I can even access my images perfectly. however when I change the image by moving the slider (e.g. exposure) there is no difference on the image. Only when I go into the crop tool does the image change and when i exit the crop toll it goes back to the original. if you no know issue please help me.
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David,
Please give this a try. Start Neo and create a new catalog in a folder other than you Pictures folder that you know you have write permissions for (i.e., a folder you can create new files in). Import a picture or two into that catalog and then see if your edits work.
Post back with your results.
Carl
note: I'm not an employee of Skylum Software
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Hi David,
It seems that what you're facing is a known global issue described here: https://www.intel.com/content/www/us/en/support/articles/000058136/graphics/graphics-for-11th-generation-intel-processors.html.
Intel has released a driver for the Iris XE graphics card integrated into your processor that should fix it.
Therefore, fully reinstalling drivers for the Intel GPU should help.
Make sure to fully uninstall your current graphics drivers before proceeding. How to uninstall drivers (click this text to open the link).
In addition to uninstalling the device, make sure to select the Delete the driver software for this device option.Download and install drivers from the manufacturer's website:
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In case updating the driver didn't help, we recommend disabling hardware acceleration.
1.Type CMD in the search field on your Taskbar, right-click on the Command Prompt line and choose Run as administrator. See the screenshot:
2.In the Window that opens, copy and paste the line below:
reg add HKCU\SOFTWARE\Microsoft\Avalon.Graphics /v DisableHWAcceleration /t REG_DWORD /d 1
3. Press Enter on your keyboard. See the screenshot:
Launch Luminar and check how it works for you.
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Hi Janette,
The contact form works fine on my end. Could you please clarify what exactly happens when you try to submit the request?
You can also email us directly at support@skylum.com.
I suggest choosing these settings in Photoshop and seeing if the issue with non-matching colors is resolved: https://prnt.sc/XaBWMvCxrMr6
Moreover, please make sure that you are using RGB color space: https://prnt.sc/D7wZDJ8OwSM3
If the issue persists, please provide us with the original file at support@skylum.com:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your support request at support@skylum.com.
Looking forward to hearing from you.
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