Our support team usually responds within 24 hours. We do our best to get back to each and every one of the customers, who reach out to us, ASAP but due to a high amount of requests, we cannot always reply immediately.
Moreover, you may know that our team is located in Ukraine, which is currently in a state of war. We are doing everything we can to make sure every member of our team is safe, and for that reason, at this time, it is more difficult for us to provide our customers with fast support like we usually do.
Still, we are here for you. We do our best to reply as soon as possible and we will make sure to address each and every support request that we get. It just may take a bit longer than usual.
We sincerely apologize for the inconvenience and hope for your understanding.
You can check these credible sources regarding the current situation here: https://ukraineworld.org/articles/ukraine-explained/what-read
Here is how you can help: https://how-you-can-support-ukraine.super.site/
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