Luminar share verbindet sich nicht mit Android 12

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Peter Lueb

• February 25, 2022 10:39

Nach dem Einlesen des QR Codes auf meinem Smartphone mit Android 12 kommt die Meldung, dass keine Verbindung hergestellt werden kann. Ist eine Veränderung z.B. an der Firewall notwendig?

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• 

  Alina Skylum

  • February 25, 2022 11:43

  Hi Peter,

  If you have any connection issues with Luminar Share, make sure that you use the same network for both Desktop and Mobile and they can communicate with each other. 

  Moreover, please ensure that your Luminar Share app is up-to-date (How to update the app: on iOS; on Android)

  If the connection still fails, please try the steps below.

  First, please find your mobile device’s IP address:

  • instruction for iPhone: https://www.macinstruct.com/tutorials/how-to-find-your-iphones-ip-address/ 
  • instruction for Android: https://help.simpletelly.com/article/329-how-to-find-your-android-device-ip-address

  Then, ping the mobile device from your Desktop:

  • instruction for macOS: https://www.macworld.co.uk/how-to/ping-test-mac-3524076/
  • instruction for Windows: https://www.hellotech.com/guide/for/how-to-do-a-ping-test-windows-10

  If the ping fails:

  1) Try to add exceptions to the firewall

      - instruction for macOS: https://blink.ucsd.edu/technology/security/user-guides/firewall/mac-snow.html 

      - instruction for Windows: https://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1081611/~/adding-exceptions-to-the-windows-firewall 

  2) Try to turn off AP isolation on your router (please refer to one of the links below depending on the model of your router):

      - linksys: https://www.linksys.com/gb/support-article?articleNum=135098 

      - asus: https://www.asus.com/support/FAQ/1044821/ 

      - tp-link: https://www.tp-link.com/us/support/faq/2089/ 

  3) Change the Windows network location to private:

  https://support.microsoft.com/en-us/windows/make-a-wi-fi-network-public-or-private-in-windows-0460117d-8d3e-a7ac-f003-7a0da607448d 

  Please let us know how it goes.

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