Cropping issue

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Renee Campbell

• February 24, 2022 22:55

Please help:  I set the crop format to 'Free', but it seems to struggle when I expand sides.  When I was happy with the crop, I hit 'Crop' and then the image slides and does not show the new crop.  How do I view the new adjusted image ?  Thank you.  (on Mac OS Big Sur)

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• Official comment

  

  Alina Skylum

  • February 25, 2022 11:54

  Hi Renee Campbell,

  We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:

  https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

  Here's how you can send us the file:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

  However, please, kindly be informed that our reply time has increased, please, check here why: https://community.skylum.com/hc/en-us/community/posts/4466326535442-Statement-on-Skylum-Support-reply-time-and-current-situation-

  Looking forward to hearing back from you. 

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