Refund requested, no response from support

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Christian Eiben

• February 24, 2022 16:41

I requested a refund for Luminar Neo 4 days ago. The performance of Luminar Neo is poor on my computer. No problems with Lightroom and Photoshop. How long does it usually take for support to respond?

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• Official comment

  

  Alina Skylum

  • February 25, 2022 13:28

  Hi Christian Eiben,

  Indeed, please, kindly be informed that our reply time has increased, please, check here why: https://community.skylum.com/hc/en-us/community/posts/4466326535442-Statement-on-Skylum-Support-reply-time-and-current-situation-

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