I installed Neo the day it launched. Worked on it for about an hour and now it crashes everytime I have started. I have submitted a support ticket, as well as the logs on photos they have requested. I have personally tried to repaired as well as uninstalled and reinstalled the software to no avail. Other than the initial communication asking for the logs I have heard nothing from Luminar.
1. Is there a way to see if there is any progress on resolving the issue?
2. When I uninstalled/reinstalled, I opened it up, it opened right up to the catalog. Is there a way to do a complete uninstall?
3. Due to the fact that this program has not worked since day one, will the refund window be extended?
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