Luminar neo = slow + bugs
Answered
Compared to any other photo editing software I know, Luminar neo is painful slow and full of bugs. It takes 20 (twenty!) second to open the software on my high end computer and approximately the same to export a single picture. Many features are missing e.g. a tool for correction of perspective distortion (a no go). And the software is full of bugs. For example, sometimes nothing happens or only with a strong delay when I move a slider. If I export a picture, and a picture with the same name already exists, then I get a CTD if I select "overwrite" or "keep both".
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Official comment
Hi!
Please, contact our support team at support@skylum.com, they will be glad to assist you.
Comment actions -
lots of users with powerful computers reporting the same performance issue.
You cannot ask everyone to contact your support.Fix your software or share solutions ... or admit it is buggy and very slow and reimburse everybody. Thats it.
I have i7, 16Gb, SSD drives and it is very very slow and crashes often.
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I can second these comments. I am running Neo on an i5 Intel NUC with an SSD and 64GB of memory under Windows 11.
It really is painfully slow and appears still to be very buggy indeed. Sliders are unresponsive, changes randomly saved or not, the "use colour profile as default for this camera" is simply ignored, etc.
Running on a MacBook Pro (Intel, i7 but only 16GB memory) is considerably smoother.
Please reassure us that these issues are being addressed urgently!
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I can stronly relate to all problems and comments noted above. This app has potential to be great software BUT only when it's running smoothly. My MacBook from 2017 with an i7 and 8gb of RAM is struggling to load my libraries when they're a bit more full (read about 100+ photos).
I think you guys have enough input at this moment from other users to put these bugs and painfully slow operating errors at the highest priority list! -
Hi,
Luminar neos's interface is really disappointingly slow, editing only one photo from a catalog of 20 photos, my user presets took 5 mins to load and another 10 mins to apply to the photo. Exporting one photo took forever. I didn't have this issue with Luminar and Luminar AI. MacBook pro 2017 with 8 GB of RAM and SSD drive. Editing one photo is already very disappointing, didn't even try anymore to edit batch mode editing.
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Just downloaded three days ago, and Neo took more than 1 minute to start. Then at different points of looking at previews and full sized Sony RAW images, it would take almost 1 minutes or more for each photo! Clicking a preset, I can see the Luminar Neo logo on the top left showing activity for at least 1 minute until finally the adjustment would show. Clicking the eyeball icon for preview to click between original and adjusted would oftentimes not work or eventually I'd click and then 2 seconds later, it would change. Exporting 20 photos is painfully slow.
I ran the terminal command that was suggested, and I updated the app to the newest version as of a day ago. App opens but not as slowly as before, but the other adjustments and clicks are only a little bit faster, but not worthy of the M1 processor.
Luminar Neo is not ready for prime time. I'm considering a refund. Let me know when it is usable. I'm going back to Luminar AI.
MacBookPro M1 with latest MacOS
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I have this issue, and the thing I have found to be the best help is to create a new catalogue every time I work on a new photoset and to limit how many photos are in the catalogue. I parse them in Mac Preview now and then only work on the selected ones. It's a little annoying because Luminar AI handled huge catalogues it like a champ, but I'm here now, and this seems to help
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Estoy totalmente de acuerdo, el programa cuando se tiene una carpeta en el catálogo de por ejemplo 100 fotos y aplico mi ajuste resulta casi imposible de editar, tarda muchísimo tiempo en cargar las fotos...etc. Debería dirigir los esfuerzos del equipo técnico a solucionar este problema y no decirnos a cada uno de nosotros que le enviemos fotos, vídeos...etc con el problema detectado. Para mi este problema hace que LUMINAR NEO sea impractible, inutilizable.
Yo tengo también Luminar 4, y aquí proceso por lote mis fotos. Tengo por ejemplo una carpeta con 150 archivos raws y con la función "Procesar por Lote" las revelo a JPG muy bien, sin notar la lentitud cuando en esa misma carpeta copio los ajustes de una foto y los aplico al resto. Los archivos Raws al no estar con preajustes, solo en estado original sin ningún tipo de ajuste, se abre más rápido. Necesito que se implante esta función de "PROCESAR POR LOTE" en Luminar Neo, aparte de hacerlo más rápido y utilizable por los usuarios que hemos pagado por el programa. Ya sé que en Luminar Neo si cojo una foto de esa carpeta donde tengo las 150 fotos y copio los ajustes y los pego al resto se aplica a todas los ajustes pero hace inviable, lentísimo e inutilizable la aplicación, por eso insto a que sea una prioridad solucionar este problema, que se dejen de implementar otras características y que podamos disponer de la función de "procesar por lote" como sí tenemos en Luminar 4. Un saludo.
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Hi Andre - I'm sorry to hear about the issues you encountered!
We'd like to check if there is something that can be done to speed up the performance in your particular case. It would help us a lot if you could clarify some additional details:
- Where are your photos located? (internal, external drive)
- How many images are there in your Library? Please send us the screenshot of your Catalog file structure as in the example: https://prnt.sc/zyooi4
- Your hardware configuration:
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the file's name (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your inquiry via https://skylum.com/support.
N.B. The links are clickable and show the screenshots that can guide you, if necessary.
As for the Lens Correction functionality, you can find it in the Develop tool.
We're bringing Image 3D Transform (tools for perspective corrections) in one of the nearest updates (1.1.0).
Hope to hear from you soon,
P.S. Our support team usually replies in 24 hours or less, however, it currently takes about 2-3 days to get back to our customers due to a high volume of support requests.
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Up to now I have only two folders with about 100 pictures in the catalog. My pictures are saved as usually to a folder on my NAS. Saving the pictures on a local drive, Luminar Neo seems to run smoother. But I have to perform further tests. Time for opening Luminar and time for exporting pictures remaining nearly unchanged.
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Hi Ceri,
Of course, a lot of performance improvements are underway. However, we also need to make sure that we cover as many use cases as possible, which is why we're collecting the info outlined by my colleague above. This data is then filed to our devs. I would be grateful if could submit it via https://skylum.com/support
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Hello,
Really Luminar Neo is getting slower and slower Any idea how to make it fast? even from the catalog tab going to edit tab. the picture is very slow to load. It takes forever! Cannot live with it specially I am editing wedding photos where I need a quick response to all the sliders and buttons. Please help!!!
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Could you please send us an email at skylum.com/support so that our support team could investigate your case?
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Hi J Leenders!
Try resetting PRAM. The algorithm can help the device to function faster: https://support.apple.com/en-us/HT204063. Reinstall the application in the following way (make sure to save all necessary results in advance):
- Delete the application with AppCleaner. Download AppCleaner from here: http://www.freemacsoft.net/appcleaner
Drag Luminar Neo from your Applications folder into the AppCleaner window. When removing Luminar, mark all the files and folders in the list, except for RTW788AXG3.com.skylum.luminarNeo. - Go to Pictures -> Luminar Neo Catalog and rename this folder (if you have created the Catalog in another Location, please navigate there and rename the Catalog folder). You can choose any name you like.
- Open Luminar Neo Catalog folder, locate the file Luminar Neo Catalog.luminarneo and change its name too.
- Go to Application Support (launch Finder > Go > Go to Folder > paste /Library/Application Support/Skylum Software and delete Luminar Neo folder.
- Go to Terminal and paste: defaults delete com.skylum.luminarneo, then press Enter
- After that please install Luminar Neo back from the link below: https://downloads.skylum.com/luminarneo/mac/Mac_Luminar_Neo.dmg
If the issue persists, we recommend continuing the troubleshooting session via support@skylum.com
- Delete the application with AppCleaner. Download AppCleaner from here: http://www.freemacsoft.net/appcleaner
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Hi Skylum,
I have similar problems as mentioned above. My PC spec:
Intel i7-8750H CPU 2.2.Ghz
32GB Ram
64-bit Windows 10
2TB SSD
NVIDIA GeForce RTX 2060
To be precise on my problems:
1. Open or import photo is fine. But, once edited, photo in Catalog load very slow, takes 5 mins or more for the preview. (I usually just keep less than 50 photo in the catalog and edit batch by batch)
2. If I only opened one photo, things seem to be ok, but if there are more photo (Less than 50) in Catalog, the slider quite slow in response. The Before/After button also take some time to response.
3. When export image, again less than 50 photo may take more than 30 mins to export. -
Hi Magic Siew,
Please reach out to us at http://skylum.com/support and we'll get that sorted out for you ASAP.
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I am on a Surface Book 2 and its insanley slow
Below is the configuration of system
Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz 2.11 GHz, 16.0 GB Ram, Nvidia GTX 1060
I concur with all the problems faced by everyone here to the point the software has become unusable for me.
I regret my buying decision. Luminar was great but Neo at this stage, at best, is still a beta software.
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Hi guys!
We'd be grateful if you reach out to our support team via https://skylum.com/support so we could take a closer look at the issues you have encountered.
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Hi, Cristian Ungur!
Our team is working on memory optimization solutions for macOS, but we would also like to help you improve the app's performance now. Please contact us via https://skylum.com/support.
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Hi Ricardo,
Please get in touch with our support team at https://skylum.com/support so that our team could take a deeper look at your particular case.
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Hi Milo,
I'm sorry to hear about the bad Luminar Neo performance.
Could you please contact us at http://skylum.com/support ? We'd like to check whether something can be done to improve the performance on your end. We will arrange a refund for you if we cannot do that. -
I just purchased Luminar neo and installed it on my new M1 Macbook Pro and I am very disappointed. The app is painfully slow and laggy. Luminar 4 and Luminar Ai run well on my computer, but Luminar Neo lags heavily and takes forever to show the adjustments from the sliders. Selecting masks has never been slower as well. How annoying that when I drag my mouse to draw a mask, I have to wait over 10 seconds for the editor to even respond. After editing just 2 photos with this app (the photos are stored on my Mac's internal SSD) my patience has been tested and I'm contemplating getting a refund. I want to love this app with the new features, but the unresponsiveness is driving me crazy.
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Hi Ian Kelly,
Could you please contact our support team at http://skylum.com/support ? We will be happy to help you resolve the performance issue you are facing.
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Hello, I'm also having problems with Luminar Neo.
I had played with a demo version of Luminar AI before and recently decided to buy the Luminar Neo and it's got a few of cool new features, but I've been having some problems with it.
It takes WAY longer to paste adjustments than Luminar AI did, and because of the way it stacks the adjustments, I can't seem to change one thing and see how it affects the photo overall if it's lower in the stack.
On top of that the undo button doesn't seem to undo any changes you just made, which sucks if I didn't take note of where I had something before I changed it.
It also seems to take WAY longer to open a photo at full res for some reason. And to switch between photos. It has frozen a few times and made my laptop fan go crazy.
Are there any work arounds for these things?
I'm using a Macbook Pro M1 with 16gb of Ram
And I have the photos on my hard drive
I'm working with raw photos from an A7iii
Thanks! -
Hi Michael,
Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.
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