Can't add photos on Neo

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Ramon Cruz-Oquendo

• February 18, 2022 20:27

When I select "Add photos," all computer photo folders show up as empty. They only show their titles. no content inside. They all work with AI just fine.

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  Katherine Nelson

  • February 19, 2022 09:00

  Hi Ramon,

  Please note that the Add Photos button lets you add only folders, and in order to import single images, you need to click Luminar Neo > File > Edit Single Image.
  We are planning to change it in one of the following updates. Thanks for your understanding!

   

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  Ramon Cruz-Oquendo

  • February 20, 2022 01:19

  Thanks for your response. I get it now, and it works just fine. It was just strange seeing a blank folder. When I selected the folder to open, it appeared with all photos in Neo. Will have fun playing with the new system now. 

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  Bert D.

  • March 05, 2022 01:24

  Are there plans to allow drag and drop of single images, rather than hunting for them from Neo? That would be really helpful for workflow.

   

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  Alina Skylum

  • March 05, 2022 09:28

  Bert D.,

  Indeed, that is a useful feature. Hopefully we will add it in the upcoming updates. Please, stay tuned.

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  Madalitso Phiri

  • July 12, 2022 22:31

  I'm still having the problem such that when i go on the luminar neo icon and go on file-edit single image when I select the image of my choice it is still not displaying in the catalog, what can be the problem and how can I fix it?

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  Helena Carter

  • July 13, 2022 08:53

  Hi Madalitso Phiri,

  I'm sorry this is happening. We'd like to look into this, therefore, please, get in touch via skylum.com/support so we could investigate the issue further.

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