Luminar Neo.

Answered

Follow

Colin Cutler

• February 18, 2022 18:56

Neo might be ready to download but is Neo actually ready. Seems there are an awful lot of updates needed for just the basics.

Where is the User Guide similar to the one in AI? All I get when I click on the option in Neo's Help is a list of FAQs.

1

• 

  Colin Cutler

  • February 18, 2022 19:03

  I now see that the User Guide is scheduled for an update. Not good enough.If you are behind schedule for release then explain don't just hope the customer we won't notice!

  It is your job to spend time finding out how things work but not mine.

  1

  Comment actions Permalink
• 

  Alina Skylum

  • February 19, 2022 09:06

  Hi Colin, 

  I'm very sorry for the frustration caused by lack of the manual. We can confirm that our creative team is working on it at the moment. Meanwhile, our team will be more than glad to help you with any Luminar Neo questions. I apologize for the negative experience

  0

  Comment actions Permalink
• 

  Michael Smith

  • February 19, 2022 17:01

  Skylum is a very strange company.  They regularly launch products that are definitely not ready for market.  In it's current version Luminar NEO is more trouble than it's worth.  Developing Sony RAW files is a joke.  

   

  2

  Comment actions Permalink
• 

  Alina Skylum

  • February 20, 2022 08:43

  Hi Michael - Sorry to hear that Luminar doesn't meet your expectations! Could you please specify the issue with Sony RAW files you're facing? What camera version do you use? Thanks in advance. 

  0

  Comment actions Permalink

Please sign in to leave a comment.