Luminar Share

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Tom Pickering

• February 18, 2022 16:42

In each of the early release versions and the official release, I am unable to connect from the Android phone to Luminar Neo on a PC.  Both devices are on the same network.  What is needed to make this work?

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  Roy Blackwell

  • February 18, 2022 16:47

  User to User: first thing I would try is uninstalling/reinstalling the Luminar Share app on your phone. The second thing I would advise is to be sure they are both on the same network. Some routers broadcast more than one connection. My router, for instance, has 2.4G and a 5G connection. 

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  Austin Miller

  • February 18, 2022 17:45

  Hello Tom,

  If you have any connection issues with Luminar Share, make sure that you use the same network for both Desktop and Mobile and they can communicate with each other. 

  Moreover, please ensure that your Luminar Share app is up-to-date (How to update the app: on iOS; on Android)

  If the connection still fails, please try the steps below.

  First, please find your mobile device’s IP address:

  • instruction for iPhone: https://www.macinstruct.com/tutorials/how-to-find-your-iphones-ip-address/ 
  • instruction for Android: https://help.simpletelly.com/article/329-how-to-find-your-android-device-ip-address

  Then, ping the mobile device from your Desktop:

  • instruction for macOS: https://www.macworld.co.uk/how-to/ping-test-mac-3524076/
  • instruction for Windows: https://www.hellotech.com/guide/for/how-to-do-a-ping-test-windows-10

  If the ping fails:

  1) Try to add exceptions to the firewall

      - instruction for macOS: https://blink.ucsd.edu/technology/security/user-guides/firewall/mac-snow.html 

      - instruction for Windows: https://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1081611/~/adding-exceptions-to-the-windows-firewall 

  2) Try to turn off AP isolation on your router (please refer to one of the links below depending on the model of your router):

      - linksys: https://www.linksys.com/gb/support-article?articleNum=135098 

      - asus: https://www.asus.com/support/FAQ/1044821/ 

      - tp-link: https://www.tp-link.com/us/support/faq/2089/ 

  3) Change the Windows network location to private:

  https://support.microsoft.com/en-us/windows/make-a-wi-fi-network-public-or-private-in-windows-0460117d-8d3e-a7ac-f003-7a0da607448d 

  Please let us know how it goes.

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  Tom Pickering

  • February 18, 2022 20:34

  Austin -

       Adding Neo to the firewall did the trick.  Thanks! d:¬{D

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  Chris Askham

  • July 17, 2022 11:59

  Since last update, constant failing to connect - all suggested remedies fail to rectify (ping, same network, etc)

  Then, once in a blue moon, it connects, without any other changes.....

  Beyond frustrating!

   

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  Kate Williams

  • July 17, 2022 15:39

  Hi Chris, 

  Sorry to hear it works in an unstable way for you. 

  Would you please file a request with our support team at https://skylum.com/support ? In your email, please make sure to outline all of the steps you've tried so far. Our specialists will be happy to help you.

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