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    Roy Blackwell

    User to User: if you have never had Neo running, go to your Skylum account and download/install from there.

    https://skylum.com/user/login

    Note: you must use the same email address you used when Neo was purchased.

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    Austin Miller

    Hello Daniel,

    Could you please provide us with the crash logs?:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and send it to support@skylum.com

    Here is the video tutorial on how to collect logshttps://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

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    Member

    I am having the same issue. I sent an e-mail to support with the files Austin Miller specified.

    So far this has been a very disappointing experience.

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