Luminar Neo crash at start

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Sarantis Lahanis

Hi , First i downloaded the early version and worked,even slow,ok. After 2 days the official version was released and downloaded it form my Skylum account and was installed as repair to the early version.For a day it worked but it was slow again.I thought that the problem was the early version so I uninstaled and installed it again.From that that time when I try to open it I get after a few seconds it crashes.I sent the data accordin the skylum support teamexpecting an answer.Very frustated .I was of the first to preorder it 4-6 months ago

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    Austin Miller

    Hello Sarantis,

    I have checked our inbox and was not able to find the message from you.

    Could you please provide us with the crash logs?:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and send it to support@skylum.com

    Here is the video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

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    Chris Como
    • Edited

    I am also having this same issue.  Has it been corrected, or have you found a workaround to get it to work?  I have downloaded 1.01 and used repair and it did not correct the issue.

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    Alina Skylum

    Hi Chris Como,

    Sorry to hear that issue with the performance persists. Please, reach us via https://skylum.com/support and we will do our best to help. Thank you

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