What a mess. On a mac, Mojave.

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    Londinense

    Hi Randal

    I am no expert, but it's possible OS Mojave may just not be up to date enough to run a powerful new app like Neo.

    However, I am on Monterey and have experienced similar issues. I have been in touch with Support and this is what they told me to do to clean install. Hope it helps you.

    • Delete the app with AppCleaner. Download AppCleaner from here: http://www.freemacsoft.net/appcleaner 
      Drag Luminar Neo from your Applications folder into the AppCleaner window. When removing Luminar, mark all the files and folders in the list, except for RTW788AXG3.com.skylum.luminarNeo.
    • Go to Pictures -> Luminar Neo Catalog and rename this folder (if you have created the Catalog in another Location, please navigate there and rename the Catalog folder).
    • Open Luminar Neo Catalog folder, locate the file Luminar Neo Catalog.luminarneo and change its name too. 
    • Go to Application Support (launch Finder > Go > Go to Folder > paste /Library/Application Support/Skylum Software and delete Luminar Neo folder.
    • Go to Terminal and paste: defaults delete com.skylum.luminarneo, then press Enter
    • After that please install Luminar Neo back from the link below:
      https://skylum.com/download/luminar-neo-paid

     

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    Randal Queen

    Thank you. I will try this in a bit. I have been working with computers since 1985 and am pretty burnt on beta testing by now. Surprised we need to download AppCleaner. Would think they could provide which files to toss. I've been doing this for so long, I just wanted to know the key areas to find these files. Not a cleaner. They should then write an uninstaller. But hey. At least you will get me to a clean install and for that I appreciate.

     

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    Randal Queen

    Londinense, for now I guess the final link to download the paid version is not working. Hm. Then again, the line in Terminal came back as not found, not that it deleted anything. So who knows. But I do appreciate your time.

     

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    Londinense

    The link to download worked for me.: maybe it's specific to me! I also got the terminal  not found message and just ignored it. 

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    Randal Queen

    I think their servers are overloaded. Can't even use the last app install. Which gave me problems earlier, then worked. The link will end up working once the server requests slow down. Thanks for telling me you got the same terminal message and ignored it. :)

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    Tania Taylor

    Hi Randal Queen!

    Please let us know if you still experience the same issues. We'll be happy to help you via  https://skylum.com/support.

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