Can't Reload Luminar IV and Neo after replacing my hard drive

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Steven Harrison

Since replacing my hard drive yesterday and reloading all data on a new one, I am unable to log-in to either IV or Neo.  Both have been paid for but I can only see the demo mode for Neo and nothing for IV.  With Early Access I have the e-mail that Neo is ready but am unable to get it.  

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    Kate Williams

    Hi Steven,

    You may want to reset your activation counter in your Skylum account. Log in with your Google, Facebook, Microsoft, Apple account, or with your email and password here: 

    https://skylum.com/user/login

    Reset buttons are available for each product you own in the My Software tab. Click License > Reset activation or Reset all licenses to remove all activations at once. 
    For Luminarᴬᴵ and Neo, click Activations > Reset activation next to the device you need to remove or click Reset all activations to remove all activations at once. 

    If any further assistance is needed, please file a request with our support team at https://skylum.com/support 

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