Luminar NEO 1.0.0 still annoyingly slow.

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    Kate Williams

    Hi Member,

    Our product team is already working on several performance improvements for Luminar Neo. Particularly, they will address the low performance of tools after reopening the previously edited image. The fix will ship in the nearest updates, and I will be grateful if you try it out. 

    If there are any additional aspects that you'd like to mention, I kindly ask you to file a support request with our support team at https://skylum.com/support 

    We'll collect more details about your setup and pass them on to our devs for further development. 

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    Victor Bastos

    It's extremely slow overall....not only when we reopen an image that was previously edited. The develop tool takes forever to apply changes in highlights and shadows. The same for the erase tool.

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    Helga Rowles

    Hi Victor,

    Please make sure that you have the latest hotfix installed.
    To check it, go to Luminar Neo > Help  > Check for Updates.

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    Victor Bastos

    Hi Helga,

    Yes, I have the latest update / hotfix....and my computer is fast. Tks.

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    Elena Blum

    Hi Victor,

    Please contact our support team if the issue persists and we will do our best to assist you https://skylum.com/support

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    Pavol Madeja

    I think at this point is quite unusable, it freezes my computer, for processed images it takes ages to render them in catalog or let me see history of edits. Please improve this.

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    Helga Rowles

    Hi Pavol,

    Sorry to hear you're having issues with Luminar Neo. Our support team will reach out to you via email soon. 

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    Hao Feng

    Same here. It takes such a long time to render/process raw images.

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    Agatha Winter

    Hi Hao Feng - Sorry to hear that! Please reach out to our support team via https://skylum.com/support. They will check if the performance issues can be fixed in your particular case. Thanks in advance!

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    Suzanne Martin

    So disappointed. I have a new MacBook - plenty of disc space and good spec. The App is barely usable as it is so slow. I don't have the time to sit and watch an image try to open up. Please fix or I will be asking for a refund. 

     

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    Agatha Winter

    Hi Suzanne - I'm terribly sorry to hear about the performance issues you encountered. Let’s take a closer look at your particular case. Can you please kindly reach us via https://skylum.com/support ? Look forward to hearing from you.

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