So many bugs in version 1

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    Norm Gilbert

    C'mon, it's Skylum. They make good software, they have nice training and cool websites. But beta testing and customer service has always been subpar.

    No, they did not beta test effectively. They were rushing to be able to start the 30-day clock on refunds. They can relax, Neo isn't that piece of junk like AI. I'll be keeping Neo just for the power line filter. I like what I've seen so far, looking forward to layers, and seeing if they fix the bugs.

    The feedback for submitting bugs was hard to use. This should not have been a release version, but a third beta or release candidate. But OK, I get it. Start the clock and by the end of March the refund window will close and they can bank all the money.

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    Tania Taylor

    Hi Stephan Pfaffinger!

    Thank you for your feedback!

    I'm truly sorry to hear that Luminar Neo doesn't work as expected. Please note that the lagging issue is to be fixed in the upcoming update.
    As for the lost edits, we're investigating the case and will appreciate it immensely if you send us your screen recording as I couldn't reproduce it on our end. 

    Here's how to record a screen on Mac:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

    Looking forward to hearing back from you. 

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