Issues withNeo

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Andrew Hutyera

• February 12, 2022 15:02

I've been using the Beta version for some time on my MacBook with  system 12.1 and really had no issues with it. Have loaded version 1 and find that the performance is substantially degraded from the Beta version. The sliders respond very slowly compared to the Beta version. If I use Enhance and then go to Develop, the changes made by Enhance disappear. The problems were annoying to the point that I went back to AI to do my editing. Rather disappointed with the state of things.

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  Barrie Barrington

  • February 12, 2022 15:07

  I see the same thing now. I thought it was solved, but, as you, when I make a series of edits and then go back to Develop, all other edits disappear.

  And the sliders are sluggish. Updates soon I hope.

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  Elena Blum

  • February 12, 2022 18:26

  Hi Andrew Hutyera,

  Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.

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  Norm Gilbert

  • February 12, 2022 22:14

  Maybe your support team should be HERE, in the forums, reading the posts, and not hiding behind e-mail???

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  Tania Taylor

  • February 13, 2022 15:51

  Hi Norm Gilbert!

  I'm sorry to hear that think this way. Our support team has to deal with quite a lot of messages right now, so indeed, it might take some time for us to get back to you. However, we're doing our best to help you and pass all your concerns to our developers. 

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  Andrew Hutyera

  • February 15, 2022 22:05

  I did some more experimenting. If I edit a JPEG file the problem does not appear. If I edit a Raw NEF file it does. If I do edits in the order listed it does not delete prior edits but as soon as I try to return to Develop the image returns to its original state. It appears that the problem persists only for RAW files.

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  Norm Gilbert

  • February 15, 2022 22:13

  Your observation is correct.
  
  JPG files in single file edit work. RAW files do not. I use DNG files from ProCamera, and they are saved to SmugMug as DNG + JPEG pairs.

  Confirmed, two observations, means it is a bug in Neo that Skylum must fix.

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  Londinense

  • February 15, 2022 23:07

  Same issue for me when trying to edit an ARW file. I wasn't aware of it before as I normally send files to Neo as TIFs. 

  Not only that, when I completed an edit, without using the Develop sliders, the file saved without the icon on the top left to indicate that it had been edited.

  Not only that, Quit was greyed out in the Neo menu and I had to go to the Finder and invoke Force Quit.

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  Anastasiia Moore

  • February 16, 2022 09:22

  Hi all!

  We were able to reproduce the issue and reported it to our developers. 

  We hope to fix it in the nearest updates of the app.

  Please accept my sincere apologies for the inconvenience!

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