Crash on start every time

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    Austin Miller

    Hello,

    Let's try the following solutions:

    1. Make sure Luminar Neo is closed.
    2. Locate your Luminar Neo Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Neo Catalog folder as well as the Luminar Neo Catalog.luminarneo file inside this folder. Choose any name you like. 
    4. Start Luminar Neo. The software will ask you whether you want to Create a New Catalog or Choose a Different Catalog. 
      Click Choose a Different Catalog > navigate inside the folder you renamed in Step 3 > double-click the Luminar Neo Catalog.luminarneo file you've renamed in Step 2.

    If the 4 steps above don't help:

    1. Make sure Luminar Neo is closed.
    2. Locate your Luminar Neo Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Neo Catalog folder as well as the Luminar Neo Catalog.luminarneo file inside this folder. Choose any name you like.
    4. Open Finder.
    5. Navigate to Applications > Utilities.
    6. Launch Terminal.
    7. Paste the following string into the Terminal window: defaults delete com.skylum.luminarneo
    8. Press Enter on your keyboard.
    9. Close Terminal.
    10. Launch Luminar Neo. Go through the initial setup. Leave the location of the catalog at the default (in the Pictures folder). 

    Please let us know how it goes.

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