Luminar NEO cannot be started

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Steffen Meyer

• February 11, 2022 16:16

Luminar NEO does not start after installation.
No error message visible. Program simply does not start.

1

• Official comment

  

  Alina Skylum

  • February 11, 2022 16:18

  Hi Steffen,

  I'm sorry for the inconvenience! We've already fixed this issue. 
  
  Please try reinstalling the app in the following way:

  1. Go to “Apps and Features” by right click on the Start button;
  2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
  3. Type %appdata% in Search (folder Roaming should open);
  4. Find the folder “LuminarNeo” and delete it (it deletes your activation for Luminar Neo too);
  5. Go to Pictures and rename the folder called Luminar Neo Catalog (if you have your Catalog anywhere else, find it and rename it).
  6. Install the new version of the app from your Skylum Account and let us know how it goes. 

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  Steffen Meyer

  • February 11, 2022 16:40

  Hi, Alina,
  thank you for the quick reply.
  But unfortunately without a chance:
  1) NEO uninstalled
  2) IN %appdata% folder "Luminar NEO" deleted.
  3) renamed NEO catalog
  4) Downloaded and installed new NEO version via my account.
  5) Without any success

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  David Boyle

  • February 11, 2022 16:43

  Same here...this did not work!

   

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  Member

  • February 11, 2022 16:43

  Hi Alina,

  thx for the instructions, we do all points, but it didn't work.
  What can we do now?

  Best Regards
  Werner

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  Steffen Meyer

  • February 11, 2022 16:46

  Reassuring, I am not alone

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  Dario Picelli

  • February 11, 2022 16:58

  Non ha funzionato

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  William Brooks

  • February 11, 2022 16:59

  Alina - I followed your instructions step by step, and received the Congratulations - Install successful message after installing again from my Skylum account.  It didn't work, and I see no difference between the install file I initially installed and the second installation I did after following your instructions.  The file sizes for both are the same (6598 kb).  Are you sure that the Neo Install file with the "fixed" version is what I'm downloading from my account?

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  Steffen Meyer

  • February 11, 2022 17:01

  It's the same for me.

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  Rolf Kneller

  • February 11, 2022 17:14

  Did the same for several times - no success!

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  Rolf Schloemer

  • February 11, 2022 17:57

  Same here...I get the splash screen which eventually simply disappears.

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  Cobus Conradie

  • February 11, 2022 18:04

  Hi, Alina,
  Same here:
  1) NEO uninstalled
  2) IN %appdata% folder "Luminar NEO" deleted.
  3) renamed NEO catalog
  4) Downloaded and installed new NEO version via my account.
  5) Without any success

  1

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  William Brooks

  • February 11, 2022 18:39

  Any further updates since the "fix" suggested in this thread does not work?

  1

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  John Jones

  • February 11, 2022 18:43

  *CLEARLY* You did not fix the issue!

  I get the startup logo. I hear the fans spin up as the software "loads" and then the fans spin down. That's it.

  I have followed your instructions three times.

   

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  andy gray

  • February 11, 2022 19:40

  same here.....issue is still OPEN

   

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  Joerg

  • February 11, 2022 20:49

  Well, ... same here: The fix seems to fix nothing.

  Interesting:
  On my PC I got the problem described here, on my laptop the installation worked (even without the "fix"). But the PC is the powerful working horse ... so .... HELP!

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  Stefan Schulte-Kellinghaus

  • February 11, 2022 21:45

  this solution does not work

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  Austin Miller

  • February 11, 2022 22:27
  • Edited

  Hello all,

  We are terribly sorry for this inconvenience.

  Would you be so kind as to send us the event logs after the fresh installation so we can investigate the issue further?:

  1. Reproduce the issue.
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and send it to support@skylum.com

  Here is the video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6

  -1

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  Dave Williams

  • February 11, 2022 22:47

  I too have this issue and have tried the "fix" several times with no joy. I have also tried installing and running as administrator and disabling all my AV and protection software.

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  Antonio Lanzirotti

  • February 12, 2022 00:07

  Same here

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  Yuriy Mikhaylov

  • February 12, 2022 09:23

  The solution doesn't work, a splash screen appears at startup, which eventually just closes with an error in the Windows logs.

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  Dunstan Reid

  • February 12, 2022 17:29

  After waiting for this application, I have done what you said and it is not working.

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  Raymond Gonsalves

  • February 13, 2022 05:02

  Same issue. Tried all recommended solutions without any success

  It says a lot of the Quality control of the product.

  Basically the Skylum team has released a beta product

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  Raymond Gonsalves

  • February 13, 2022 14:21

  Windows event log error

  Application: Luminar Neo.exe
  CoreCLR Version: 4.700.21.26205
  .NET Core Version: 3.1.16
  Description: The application requested process termination through System.Environment.FailFast(string message).
  Message: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
     at Newtonsoft.Json.JsonTextReader.ParseValue()
     at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
     at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
     at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
     at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
     at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
     at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
     at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
     at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
     at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)
     at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()
     at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()
     at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49
     at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91
     at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17
     at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()
     at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)
     at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)
     at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)
     at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)
     at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)
     at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
     at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)
     at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)
     at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)
     at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)
     at System.Windows.Threading.Dispatcher.CatchException(Exception e)
     at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)
     at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
     at System.Windows.Threading.DispatcherOperation.InvokeImpl()
     at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
     at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
     at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
     at System.Windows.Threading.DispatcherOperation.Invoke()
     at System.Windows.Threading.Dispatcher.ProcessQueue()
     at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
     at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
     at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
     at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
     at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
     at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
     at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
     at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
     at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
     at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
     at System.Windows.Threading.Dispatcher.Run()
     at System.Windows.Application.RunDispatcher(Object ignore)
     at System.Windows.Application.RunInternal(Window window)
     at System.Windows.Application.Run()
     at LuminarNeo.App.Main()

  Description: The process was terminated due to an unhandled exception.System.Diagnostics.DebugProvider+DebugAssertException: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
     at Newtonsoft.Json.JsonTextReader.ParseValue()
     at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
     at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
     at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
     at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
     at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
     at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
     at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
     at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
     at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)
     at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()
     at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()
     at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49
     at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91
     at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17
     at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()
     at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)
     at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)
     at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)
     at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)
     at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)
     at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
     at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)
     at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)
     at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)
     at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)
     at System.Windows.Threading.Dispatcher.CatchException(Exception e)
     at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)
     at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
     at System.Windows.Threading.DispatcherOperation.InvokeImpl()
     at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
     at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
     at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
     at System.Windows.Threading.DispatcherOperation.Invoke()
     at System.Windows.Threading.Dispatcher.ProcessQueue()
     at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
     at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
     at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
     at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
     at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
     at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
     at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
     at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
     at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
     at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
     at System.Windows.Threading.Dispatcher.Run()
     at System.Windows.Application.RunDispatcher(Object ignore)
     at System.Windows.Application.RunInternal(Window window)
     at System.Windows.Application.Run()
     at LuminarNeo.App.Main()

  Stack:
     at System.Environment.FailFast(System.String, System.Exception, System.String)
     at System.Diagnostics.DebugProvider.FailCore(System.String, System.String, System.String, System.String)
     at System.Diagnostics.DefaultTraceListener.Fail(System.String, System.String)
     at System.Diagnostics.DefaultTraceListener.Fail(System.String)
     at System.Diagnostics.TraceInternal.Fail(System.String)
     at System.Diagnostics.Trace.Fail(System.String)
     at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(System.String)
     at Common.Infrastructure.Logics.Loggers.Log.Fatal(System.String)
     at Common.Infrastructure.Logics.Loggers.Log.Fatal(System.Exception)
     at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)
     at System.Windows.Threading.Dispatcher.CatchException(System.Exception)
     at System.Windows.Threading.Dispatcher.CatchExceptionStatic(System.Object, System.Exception)
     at System.Windows.Threading.ExceptionWrapper.CatchException(System.Object, System.Exception, System.Delegate)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
     at System.Windows.Threading.DispatcherOperation.InvokeImpl()
     at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
     at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
     at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
     at System.Windows.Threading.DispatcherOperation.Invoke()
     at System.Windows.Threading.Dispatcher.ProcessQueue()
     at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
     at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
     at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
     at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
     at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
     at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
     at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
     at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
     at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
     at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
     at System.Windows.Threading.Dispatcher.Run()
     at System.Windows.Application.RunDispatcher(System.Object)
     at System.Windows.Application.RunInternal(System.Windows.Window)
     at System.Windows.Application.Run()
     at LuminarNeo.App.Main()

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• 

  Raymond Gonsalves

  • February 13, 2022 14:23

  Faulting application name: Luminar Neo.exe, version: 1.0.0.9199, time stamp: 0x609c77fe
  Faulting module name: System.Private.CoreLib.dll, version: 4.700.21.26205, time stamp: 0xe48b2166
  Exception code: 0x80131623
  Fault offset: 0x00000000005cc0a7
  Faulting process id: 0x791c
  Faulting application start time: 0x01d8209488bbad6b
  Faulting application path: C:\Program Files\Skylum\Luminar Neo\Luminar Neo.exe
  Faulting module path: C:\Program Files\Skylum\Luminar Neo\System.Private.CoreLib.dll
  Report Id: 2a119c30-0669-4afd-a10f-60af30825870
  Faulting package full name: 
  Faulting package-relative application ID: 

   

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• 

  Member

  • February 13, 2022 14:27

  Just to expand on Raymond's error.

  Maybe this will help the developers:

  Application: Luminar Neo.exe
  CoreCLR Version: 4.700.21.26205
  .NET Core Version: 3.1.16
  Description: The application requested process termination through System.Environment.FailFast(string message).
  Message: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
     at Newtonsoft.Json.JsonTextReader.ParseValue()
     at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
     at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
     at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
     at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
     at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
     at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
     at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
     at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
     at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)
     at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()
     at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()
     at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49
     at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91
     at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17
     at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()
     at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)
     at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)
     at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)
     at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)
     at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)
     at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
     at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)
     at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)
     at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)
     at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)
     at System.Windows.Threading.Dispatcher.CatchException(Exception e)
     at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)
     at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
     at System.Windows.Threading.DispatcherOperation.InvokeImpl()
     at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
     at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
     at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
     at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
     at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
     at System.Windows.Threading.DispatcherOperation.Invoke()
     at System.Windows.Threading.Dispatcher.ProcessQueue()
     at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
     at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
     at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
     at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
     at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
     at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
     at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
     at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
     at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
     at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
     at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
     at System.Windows.Threading.Dispatcher.Run()
     at System.Windows.Application.RunDispatcher(Object ignore)
     at System.Windows.Application.RunInternal(Window window)
     at System.Windows.Application.Run()
     at LuminarNeo.App.Main()

   

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• 

  Member

  • February 13, 2022 14:32

  Also, being this doesn't happen to everyone, I'm wondering if this is a compatibility issue with any of the following:

  .Net Framework:  I'm on the latest 8

  Windows version: I'm still on10

  I have Luminar 4 and Luminar AI installed

  NVIDIA graphics card, although 4 and AI both work fine (I can get more details if needed)

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  Member

  • February 13, 2022 14:36

  Also tried as a Lightroom and Photoshop plugin without success, but not surprising with the .Net Core errors.

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• 

  Tania Taylor

  • February 13, 2022 14:46

  Hi everyone!

  Sorry to hear the issue persists.

  Could you, please, try to launch Luminar Neo this way: right-click on the application icon > Run as administrator? 

  If the issue persists, please try reinstalling the app in the following way:

  1. Go to “Apps and Features” by right click on the Start button;
  2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
  3. Type %appdata% in Search (folder Roaming should open);
  4. Find the folder “LuminarNeo” and delete it (it deletes your activation for Luminar Neo too);
  5. In the %appdata% folder, locate the folders of all previous Luminar versions (e.g. Luminar 4, Luminar AI, etc.) and move them to a different location (e.g. to the Documents folder or to the Desktop)
  6. Go to Pictures and rename the folder called Luminar Neo Catalog (if you have your Catalog anywhere else, find it and rename it).
  7. Install the app from your Skylum account once again and try to launch it.
  8. Activate the software by logging in to your Skylum account. Next, click Add Photos and add a small folder with images.

   

  If you're still unable to start Luminar Neo, please provide us with the new event logs:

  1. Reproduce the issue.
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and attach it to your message to skylum.com/support 

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• 

  Cobus Conradie

  • February 13, 2022 14:55

  Tania

  After following these steps I was able to open Neo and do edits on the photos.

  Thanks!

  Please confirm whether I have to move the Luminar 3,4,and Luminar AI folders back to the %appdata% folder to be able to use them - I still need access to my Luminar 4 and AI edits.

  Cobus

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  Member

  • February 13, 2022 15:15

  Tania

  Your steps worked for me as well.

  As Cobus asked, can I move the other Luminar folders back to %appdata%?

  I can try it if you aren't sure.

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