Comments

39 comments

  • Official comment
    Avatar
    Alina Skylum

    Hi Steffen,

    I'm sorry for the inconvenience! We've already fixed this issue. 

    Please try reinstalling the app in the following way:

    1. Go to “Apps and Features” by right click on the Start button;
    2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
    3. Type %appdata% in Search (folder Roaming should open);
    4. Find the folder “LuminarNeo” and delete it (it deletes your activation for Luminar Neo too);
    5. Go to Pictures and rename the folder called Luminar Neo Catalog (if you have your Catalog anywhere else, find it and rename it).
    6. Install the new version of the app from your Skylum Account and let us know how it goes. 
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  • Avatar
    Steffen Meyer

    Hi, Alina,
    thank you for the quick reply.
    But unfortunately without a chance:
    1) NEO uninstalled
    2) IN %appdata% folder "Luminar NEO" deleted.
    3) renamed NEO catalog
    4) Downloaded and installed new NEO version via my account.
    5) Without any success

    0
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  • Avatar
    David Boyle

    Same here...this did not work!

     

    0
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  • Avatar
    Member

    Hi Alina,

    thx for the instructions, we do all points, but it didn't work.
    What can we do now?

    Best Regards
    Werner

    0
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  • Avatar
    Steffen Meyer

    Reassuring, I am not alone

    1
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  • Avatar
    Dario Picelli

    Non ha funzionato

    0
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  • Avatar
    William Brooks

    Alina - I followed your instructions step by step, and received the Congratulations - Install successful message after installing again from my Skylum account.  It didn't work, and I see no difference between the install file I initially installed and the second installation I did after following your instructions.  The file sizes for both are the same (6598 kb).  Are you sure that the Neo Install file with the "fixed" version is what I'm downloading from my account?

    0
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  • Avatar
    Steffen Meyer

    It's the same for me.

    0
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  • Avatar
    Rolf Kneller

    Did the same for several times - no success!

    0
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  • Avatar
    Rolf Schloemer

    Same here...I get the splash screen which eventually simply disappears.

    0
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  • Avatar
    Cobus Conradie

    Hi, Alina,
    Same here:
    1) NEO uninstalled
    2) IN %appdata% folder "Luminar NEO" deleted.
    3) renamed NEO catalog
    4) Downloaded and installed new NEO version via my account.
    5) Without any success

    1
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  • Avatar
    William Brooks

    Any further updates since the "fix" suggested in this thread does not work?

    1
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  • Avatar
    John Jones

    *CLEARLY* You did not fix the issue!

    I get the startup logo. I hear the fans spin up as the software "loads" and then the fans spin down. That's it.

    I have followed your instructions three times.

     

    1
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  • Avatar
    andy gray

    same here.....issue is still OPEN

     

    1
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  • Avatar
    Joerg

    Well, ... same here: The fix seems to fix nothing.

    Interesting:
    On my PC I got the problem described here, on my laptop the installation worked (even without the "fix"). But the PC is the powerful working horse ... so .... HELP!

    1
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  • Avatar
    Stefan Schulte-Kellinghaus

    this solution does not work

    1
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  • Avatar
    Austin Miller

    Hello all,

    We are terribly sorry for this inconvenience.

    Would you be so kind as to send us the event logs after the fresh installation so we can investigate the issue further?:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and send it to support@skylum.com

    Here is the video tutorial on how to collect logshttps://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6

    -1
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  • Avatar
    Dave Williams

    I too have this issue and have tried the "fix" several times with no joy. I have also tried installing and running as administrator and disabling all my AV and protection software.

    1
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  • Avatar
    Antonio Lanzirotti

    Same here

    1
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  • Avatar
    Yuriy Mikhaylov

    The solution doesn't work, a splash screen appears at startup, which eventually just closes with an error in the Windows logs.

    1
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  • Avatar
    Dunstan Reid

    After waiting for this application, I have done what you said and it is not working.

    1
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  • Avatar
    Raymond Gonsalves

    Same issue. Tried all recommended solutions without any success

    It says a lot of the Quality control of the product.

    Basically the Skylum team has released a beta product

    0
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  • Avatar
    Raymond Gonsalves

    Windows event log error

    Application: Luminar Neo.exe
    CoreCLR Version: 4.700.21.26205
    .NET Core Version: 3.1.16
    Description: The application requested process termination through System.Environment.FailFast(string message).
    Message: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
       at Newtonsoft.Json.JsonTextReader.ParseValue()
       at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
       at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
       at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
       at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
       at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
       at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
       at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)
       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()
       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17
       at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()
       at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)
       at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)
       at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)
       at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)
       at System.Windows.Threading.Dispatcher.CatchException(Exception e)
       at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)
       at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
       at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at System.Windows.Application.Run()
       at LuminarNeo.App.Main()

    Description: The process was terminated due to an unhandled exception.System.Diagnostics.DebugProvider+DebugAssertException: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
       at Newtonsoft.Json.JsonTextReader.ParseValue()
       at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
       at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
       at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
       at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
       at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
       at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
       at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)
       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()
       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17
       at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()
       at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)
       at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)
       at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)
       at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)
       at System.Windows.Threading.Dispatcher.CatchException(Exception e)
       at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)
       at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
       at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at System.Windows.Application.Run()
       at LuminarNeo.App.Main()

    Stack:
       at System.Environment.FailFast(System.String, System.Exception, System.String)
       at System.Diagnostics.DebugProvider.FailCore(System.String, System.String, System.String, System.String)
       at System.Diagnostics.DefaultTraceListener.Fail(System.String, System.String)
       at System.Diagnostics.DefaultTraceListener.Fail(System.String)
       at System.Diagnostics.TraceInternal.Fail(System.String)
       at System.Diagnostics.Trace.Fail(System.String)
       at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(System.String)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(System.String)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(System.Exception)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)
       at System.Windows.Threading.Dispatcher.CatchException(System.Exception)
       at System.Windows.Threading.Dispatcher.CatchExceptionStatic(System.Object, System.Exception)
       at System.Windows.Threading.ExceptionWrapper.CatchException(System.Object, System.Exception, System.Delegate)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
       at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
       at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
       at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(System.Object)
       at System.Windows.Application.RunInternal(System.Windows.Window)
       at System.Windows.Application.Run()
       at LuminarNeo.App.Main()

    0
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  • Avatar
    Raymond Gonsalves

    Faulting application name: Luminar Neo.exe, version: 1.0.0.9199, time stamp: 0x609c77fe
    Faulting module name: System.Private.CoreLib.dll, version: 4.700.21.26205, time stamp: 0xe48b2166
    Exception code: 0x80131623
    Fault offset: 0x00000000005cc0a7
    Faulting process id: 0x791c
    Faulting application start time: 0x01d8209488bbad6b
    Faulting application path: C:\Program Files\Skylum\Luminar Neo\Luminar Neo.exe
    Faulting module path: C:\Program Files\Skylum\Luminar Neo\System.Private.CoreLib.dll
    Report Id: 2a119c30-0669-4afd-a10f-60af30825870
    Faulting package full name: 
    Faulting package-relative application ID: 

     

    0
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  • Avatar
    Member

    Just to expand on Raymond's error.

    Maybe this will help the developers:

    Application: Luminar Neo.exe
    CoreCLR Version: 4.700.21.26205
    .NET Core Version: 3.1.16
    Description: The application requested process termination through System.Environment.FailFast(string message).
    Message: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
       at Newtonsoft.Json.JsonTextReader.ParseValue()
       at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
       at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
       at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
       at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
       at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
       at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
       at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)
       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()
       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17
       at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()
       at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)
       at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)
       at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)
       at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)
       at System.Windows.Threading.Dispatcher.CatchException(Exception e)
       at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)
       at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at System.Windows.Application.Run()
       at LuminarNeo.App.Main()

     

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    Member

    Also, being this doesn't happen to everyone, I'm wondering if this is a compatibility issue with any of the following:

    .Net Framework:  I'm on the latest 8

    Windows version: I'm still on10

    I have Luminar 4 and Luminar AI installed

    NVIDIA graphics card, although 4 and AI both work fine (I can get more details if needed)

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    Member

    Also tried as a Lightroom and Photoshop plugin without success, but not surprising with the .Net Core errors.

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    Tania Taylor

    Hi everyone!

    Sorry to hear the issue persists.

    Could you, please, try to launch Luminar Neo this way: right-click on the application icon > Run as administrator? 

    If the issue persists, please try reinstalling the app in the following way:

    1. Go to “Apps and Features” by right click on the Start button;
    2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
    3. Type %appdata% in Search (folder Roaming should open);
    4. Find the folder “LuminarNeo” and delete it (it deletes your activation for Luminar Neo too);
    5. In the %appdata% folder, locate the folders of all previous Luminar versions (e.g. Luminar 4, Luminar AI, etc.) and move them to a different location (e.g. to the Documents folder or to the Desktop)
    6. Go to Pictures and rename the folder called Luminar Neo Catalog (if you have your Catalog anywhere else, find it and rename it).
    7. Install the app from your Skylum account once again and try to launch it.
    8. Activate the software by logging in to your Skylum account. Next, click Add Photos and add a small folder with images.

     

    If you're still unable to start Luminar Neo, please provide us with the new event logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your message to skylum.com/support 
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    Cobus Conradie

    Tania

    After following these steps I was able to open Neo and do edits on the photos.

    Thanks!

    Please confirm whether I have to move the Luminar 3,4,and Luminar AI folders back to the %appdata% folder to be able to use them - I still need access to my Luminar 4 and AI edits.

    Cobus

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    Tania

    Your steps worked for me as well.

    As Cobus asked, can I move the other Luminar folders back to %appdata%?

    I can try it if you aren't sure.

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