The day has come. Luminar Neo is available for Early Birds!

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65 comments

  • Avatar
    Andreas Epmeier

    "The day has come."
    And we get an unfinshed piece of software, that after installation won't start or just closes after the startlogo.
    There are so many missing standard features, that I think I'm back in the late 80s and working with a shareware version of Luminar NEO.
    Could it be, that you will deliver us the full functional version after purchasing them or are the missing functions part of the modular system and we have to buy them to get the full version?

    Or have you just botched another release and we are paying beta testers again?

    This software launch is not very professional and not very satisfying for paying customers.

    And all what I read from your support in the the posts here, is that we should try all the old "resolution", which we tried with other Luminar versions before, again and again.
    "Just delete this or try that. Is your software/drivers/hardware updated? Can you send us this log file or systeminfo?"


    I think you should invest more time in inhouse testing and not let us customers doing your job. This is totally wrong.

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  • Avatar
    Jim Clark

    Not working!  Installed the early bird version this morning and after the opening screen, nothing. Uninstalled and reinstalled several times with no success.  Doesn't open at a standalone or in either PS or LR.  I sent a log to your support email address. Hope that helps figure out what's wrong as it seems to be an issue with other users. Thanks and looking forward to using this new Skylum product.  Jim

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  • Avatar
    Akos Szalkai

    I have the exact same issue as Jim.  I sent the event log lines to support.

    But seeing what's still coming in 1.1.0, this version seems to be heavily crippled anyway... :(

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  • Avatar
    Akos Szalkai

    Philippe, please don't be as bold as telling paying customers (who regularly pay long before the software is available) to be quiet.

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  • Avatar
    mark koso

    You released this to the public? Ponderous, F'ing ponderous.

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  • Avatar
    Darryl Brooks

    Sorry, Tania, but there are too many of us that heard the exact same thing over and over with previous versions. You guys keep mentioning Exif data, but not IPTC data. Both of those data sets belong to me just like the pixels in the image. Stripping that data out is no more acceptable than removing part of the image. Would you have released this if every image came back with a black square missing in the middle? I entrust your product with my data and you destroy part of it. 

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  • Avatar
    JoAl

    I don't understand why functionalities that were already available in Luminar AI are not in NEO final release. And need again to wait for an update.

    Like sync/copy adjustments ?  What is the explainable reason , this is not a new future from Luminar AI that needs further development.

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  • Avatar
    Mike Byrne

    Skylum has just pushed out a fix. See this post:

     

    That post has 7 comments saying it doesn't work, so probably don't bother.

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  • Avatar
    Steven Beltjes

    I have to update to WIN 10 after installation and clicking to start the software, however I have this version. Would be nice if these kind of things tested before… Waiting for feedback from support now.

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  • Avatar
    Steven Beltjes

    Yes I got this from support, but the issue remains.

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  • Avatar
    andy gray

    if a fix if reqd it should be Skylum to provide an executable and not expect customers to start adding/editing/deleting dll files etc.....

    skylum reissue a new full install..... its only way to provide customers with a working version we have paid for.

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  • Avatar
    Elmar Harbecke

    Same problem as many here.

    Working on a Windows 11 system. The fix Skylum posted does not work, the issue remains.

    It is very disappointing. Most of us have payed months ago - and now the software doesn't run. That is bad service. Anyway, the website doesn't work properly too.

    Hope that we get a fix/running software soon.

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  • Avatar
    andy gray

    Suggest you purchase DXO Photolabs 5

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  • Avatar
    Darryl Brooks

    Installed and ran fine, but It is still stripping out all IPTC and Exif metadata, so it's a no-go for me. That is an absolute deal-breaker, no matter what else is fixed, until that is done, the software will not be used for production work of any kind. Inexcusable. 

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  • Avatar
    Francis Monzée

    Alina, Tania,
    As you can see, the problem of disappearing IPTC and EXIF data is very disturbing for many users.
    Do you think this will be fixed in the final release on February 17?
    As far as I'm concerned, I'll buy Neo on this condition.
    Thank you for your opinion.

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  • Avatar
    Janusz Wąsik

    Unfortunately, the Luminar Neo error list is several pages long. I don't know if a year is enough to remove them all. Then there will be advertising and then the sale of the new Luminar Neo Plus, and today's one will be abandoned. Strange methods.

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  • Avatar
    Darryl Brooks

    "our specialists investigate the aspect intensively"

    What does that even mean? Where do these specialists come from? Why is Skylum the only company in the entire photo processing software industry that can't make this work?

    Software that doesn't lose IPTC data during processing:

    • Lightroom
    • Photoshop
    • Affinity
    • Topaz
    • Capture One
    • On1
    • DxO
    • Gimp
    • Paintshop
    • ACDSee
    • Exposure
    • Elements

    Software that destroys IPTC data 

    • Luminar 3
    • Luminar 4
    • Luminar AI
    • Luminar Neo

    Software for which support said they were looking into it and would fix it in a 'future release.'

    • Luminar 3
    • Luminar 4
    • Luminar AI
    • Luminar Neo

    Software whose developers have never kept their promises.

    • Luminar 3
    • Luminar 4
    • Luminar AI
    • Luminar Neo
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  • Avatar
    Darryl Brooks

    For everyone weighing their options on which photo processing software to buy:

    Software that supports IPTC metadata:

    • Lightroom
    • Photoshop
    • Affinity
    • Topaz
    • Capture One
    • On1
    • DxO
    • Gimp
    • Paintshop
    • ACDSee
    • Exposure
    • Elements
    • Every other photo software developed in the last 20 years

    Software that doesn't support IPTC data and seems to be okay with that fact

    • Luminar 3
    • Luminar 4
    • Luminar AI
    • Luminar Neo
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  • Avatar
    Hilltops

    Agatha Winter Sorry, but Neo doesn't recognize the alpha channel at this point in time and renders it as a white background.

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  • Avatar
    Francis Monzée

    Darryl Brooks

    We already knew that.

    Can you or someone else answer my 3 previous questions:

    Are the png files Robert Lyons is talking about free? :https://community.skylum.com/hc/en-us/community/posts/4418995501458/comments/4419613949202
    Has the "Sunbeam" creative effect been removed from Neo too?
    Do you know of any other tools that have been removed from Neo?

    However, I would like to conclude with a sentence of understanding.
    I think that almost all the staff of Skylum is Ukrainian.
    When we know what is happening in this country, we can understand that these people have a lot of worries.
    I would like to wish them good luck if they have family in the country.

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  • Avatar
    Richard Taylor

    Not working for me either. Splash screen for a couple seconds then nothing. If I try to 'repair' the installation, it asks me to close Neo - which is interesting as it doesn't show in the task manager as being open.

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  • Avatar
    Roy Blackwell

    User to User:

    That troublesome DLL file is in the Luminar Neo folder:
    "C:\Program Files\Skylum\Luminar Neo\System.Private.CoreLib.dll"

    Hopefully Skylum Support can find and fix whatever the cause. On my two Windows 11 laptops, I am experiencing no crashing issues like many Windows 10 users. I have the same DLL version in my Neo folder.

    One thing users with this issue might try is to ensure their dotNet is updated to the most current version. Check Windows Updates.

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  • Avatar
    Akos Szalkai

    Yes, the issue remains for me too.

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  • Avatar
    Philippe CARON

    Neo v1.0 marche parfaitement sur mon PC Win 11

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  • Avatar
    Steven Beltjes

    See nothing @Mike

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  • Avatar
    Kevin Osborn

    Looks like a JSON parsing problem.

    Application: Luminar Neo.exe
    CoreCLR Version: 4.700.21.26205
    .NET Core Version: 3.1.16
    Description: The application requested process termination through System.Environment.FailFast(string message).
    Message: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
       at Newtonsoft.Json.JsonTextReader.ParseValue()
       at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
       at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
       at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
       at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
       at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
       at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
       at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)
       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()
       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17
       at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()
       at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)
       at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)
       at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)
       at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)
       at System.Windows.Threading.Dispatcher.CatchException(Exception e)
       at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)
       at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at System.Windows.Application.Run()
       at LuminarNeo.App.Main()

    Description: The process was terminated due to an unhandled exception.System.Diagnostics.DebugProvider+DebugAssertException: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
       at Newtonsoft.Json.JsonTextReader.ParseValue()
       at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
       at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
       at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
       at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
       at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
       at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
       at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)
       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()
       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91
       at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17
       at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()
       at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)
       at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)
       at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)
       at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)
       at System.Windows.Threading.Dispatcher.CatchException(Exception e)
       at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)
       at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at System.Windows.Application.Run()
       at LuminarNeo.App.Main()

    Stack:
       at System.Environment.FailFast(System.String, System.Exception, System.String)
       at System.Diagnostics.DebugProvider.FailCore(System.String, System.String, System.String, System.String)
       at System.Diagnostics.DefaultTraceListener.Fail(System.String, System.String)
       at System.Diagnostics.DefaultTraceListener.Fail(System.String)
       at System.Diagnostics.TraceInternal.Fail(System.String)
       at System.Diagnostics.Trace.Fail(System.String)
       at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(System.String)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(System.String)
       at Common.Infrastructure.Logics.Loggers.Log.Fatal(System.Exception)
       at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)
       at System.Windows.Threading.Dispatcher.CatchException(System.Exception)
       at System.Windows.Threading.Dispatcher.CatchExceptionStatic(System.Object, System.Exception)
       at System.Windows.Threading.ExceptionWrapper.CatchException(System.Object, System.Exception, System.Delegate)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
       at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
       at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
       at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(System.Object)
       at System.Windows.Application.RunInternal(System.Windows.Window)
       at System.Windows.Application.Run()
       at LuminarNeo.App.Main()

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  • Avatar
    Manuel L. Rueda Rodríguez

    Aún faltan funciones que se encuentran en Luminar IA, por ejemplo " augmented sky luminar" y "posición del horizonte"

    ¿Se añadiran estas funciones?

     

    Gracias y espero respuesta

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  • Avatar
    Austin Miller

    Hello folks,

    I am terribly sorry for this inconvenience.

    Would you be so kind as to send us the new event logs after the reinstallation so we can investigate the issue?:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and send it to support@skylum.com

    Here is the video tutorial on how to collect logshttps://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6

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  • Avatar
    Kss Work

    Any word on when there will be a "fix" that actually works?

     

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  • Avatar
    YUNHO BAE

    I am a Neo buyer. The pre-program was guided and installed in a laptop (AMD Ryzen 74700U with Radeon Graphics, Windows 11, ram64GB). After installation, I clicked on the app, but it does not run.What should I do?

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