The day has come. Luminar Neo is available for Early Birds!
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The Skylum Team has been working hard to bring you a satisfying editing experience with Luminar Neo. And the day has finally come! Luminar Neo is ready for you to download and enjoy.
Luminar Neo is now available for Early Bird customers (the first 30,000 customers who purchased Luminar Neo before September 19, 2021 inclusive). The main release of Luminar Neo is scheduled for February 17. You will see a countdown in your Skylum account until the moment when the software becomes available in your country.
How can I download Luminar Neo?
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Access your Skylum Account by clicking this link. Sign in if you already have a Skylum Account, or Register if you need to create an account. Make sure to register with the same email you used when purchasing Luminar Neo!
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In your Skylum Account, navigate to the My software tab, where you will find all of your Skylum software, including Luminar Neo.
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Find Luminar Neo in your list of software and download it by clicking the Download button.
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After downloading, double-click on the Luminar Neo installer file and install it according to the instructions.
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Open Luminar Neo. You will see a window that prompts you to log in to your Skylum Account. Sign in and you’re all set! You’ve activated Luminar Neo and it’s ready to use.
Got an Early Access version of Luminar Neo? Just update it and you’re done! To update:
On macOS, click on Luminar Neo in the top menu bar and choose Check for updates.
On Windows, click Luminar Neo in the top left-hand corner and choose Help > Check for updates.
What’s inside Luminar Neo?
Let’s explore all the basic things you can do in Luminar Neo.
Add and export images
There are just two tabs in the center of the top bar in Luminar Neo: Catalog and Edit. In the Catalog tab, you can add, view, and organize your images into albums and folders. You’ll also be able to favorite the images you like best.
You can quickly upload photos you took with your smartphone to your computer through the Luminar Share app. Download the Luminar Share mobile app by scanning the QR code or link below, then follow the instructions in the app to connect it to your Luminar Neo des
ktop app. Luminar Share also allows you to quickly export images to your smartphone and share them on your favorite social media channels.
Link to download Luminar Share: https://luminarshare.page.link/installation
Enjoy the easy workflow
After you’ve added your photos, it’s time to edit them. All the editing tools are stored in the Edit tab. Scroll through the tools you want to apply. You’ll find them grouped into four handy categories: Essentials, Creative, Portrait, and Professional. Find the tool you want to use and click on its name to apply it.
Achieve your goals with AI-based features
Luminar Neo’s AI-based tools let you achieve more with less effort. Make sure to use them in your edits to achieve pleasing and fast results.
Use Sky AI to replace the sky automatically and turn an ordinary photo into an amazing one. Save an image with an overexposed sky, add a unique sky, or make a photo unforgettable — all in just one click. You can also fine-tune the results if you want more control over the image.
Apply automatic content-aware image enhancements with the Accent AI slider (find it in the Enhance AI tool). One slider lets you make dozens of adjustments to shadows, highlights, contrast, tone, saturation, exposure, details, and more.
Automatically remove spots on your images caused by dust on your lens or sensor with Remove Dust Spots.
Declutter an image with the Remove Powerlines tool that automatically removes power lines.
Explore 3D features
Luminar Neo’s powerful technologies work under the hood to help you edit your images while taking into account depth.
Emulate a 3D light source and relight the scene by taking into account the depth of a photo with Relight AI.
Create amazing portraits by simulating a bokeh effect based on image depth reconstruction with Portrait Bokeh AI.
Don’t forget about basic editing tools
Of course, you can use basic color corrections in your editing too: Develop, Black & White, Crop AI, Denoise, Vignette, and other tools are waiting for you.
Boost your creativity with Layers
Luminar Neo allows you to work with multiple photos on one canvas. Add image layers, move them on top of each other, use blending and masking modes, make collages, add double exposure effects, and do more with each layer. Easily drag, move, place, rotate, and flip one or multiple images around the base photo.
What better way to explore the new Layers feature than with a whole library of Overlays? Experiment with the effects you can achieve: play with free built-in collections, including unique lights, bokeh, wall frames, and silhouettes of people and objects. You can also add your own Overlays or expand your collection by getting Overlays from the Luminar Marketplace.
Get fast results with Presets
Presets let you make one-click adjustments to your photos, or you can use them as a starting point for further adjustments. Presets combine efficiency with creativity. By using AI to understand the strengths and weaknesses of every image, Presets automatically correct common capture problems and apply enhancements that inspire new ideas. Presets can be saved and easily synced across large batches of photos — including across sets of images from different sessions and taken in different environments — to help you create a unique style in your photos.
What cameras does Luminar Neo support?
Here is → a list ← of all supported cameras. Also, these new and exciting cameras are now supported by Luminar Neo:
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Leica M11
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DJI Mavic 3
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Nikon Z9 (standard compression only)
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Sony a7 IV
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Ricoh GR IIIx
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Fujifilm GFX 50S II
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Fujifilm X-T30 II
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Sony Xperia 1 III
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Sony ZV-E10
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Nikon Z fc
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Sony a7R IVA
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Sony a7R IIIA
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Fujifilm GFX 100S
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Fujifilm X-E4
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Sony a1
What’s coming next?
Luminar Neo will become even more powerful with future updates. In the upcoming updates, you’ll be able to enjoy such features as:
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Mask AI — smart AI-based masking that detects specific elements in your image
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Portrait Background Removal AI — smart AI-based removal of the background behind a portrait without manual masking
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Histogram
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Clone & Stamp
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Dodge & Burn
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Undo and Redo
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More Hotkeys
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Copy and Paste functionality for Adjustments
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More functionality when using Masking (Copy/Paste, Pen Pressure for Radius/Opacity, and Linear/Radial gradient)
There are also a few known issues that will be resolved shortly. They include:
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LUTs are not applied on hover in the Mood tool
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Erase steps in History may show wrong states
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On macOS, the context menu is currently absent on Single Image View for both the Catalog and Edit tabs
In the next updates Luminar Neo will support the migration of the Catalog. You will be able to smoothly migrate your Catalog from Luminar 4 and Luminar AI into Luminar Neo.
All the Presets you’ve bought to use in Luminar Neo will be available in your Skylum Account soon. Download them and install them in Luminar Neo and you’re good to go! To ensure the highest quality of Presets and their smooth performance in the app, some of the Presets are in the final testing stage and need a bit more time to be ready. As soon as all of them are ready, we will notify you.
We understand that you’d love to use the Templates you previously created in Luminar AI inside of Luminar Neo. Therefore, we’ll take care of the migration process. In March, our team will provide you with a special utility to convert your custom Templates into a Luminar Neo-compatible format.You'll be able to take your favorite settings with you when switching to the new software.
Stay tuned for future updates to enjoy all this functionality! A big thank you to everyone who contributed valuable feedback on the Early Access version and helped us make Luminar Neo even better.
Enjoy creating incredible images easier and faster in Luminar Neo!
Still have questions about Luminar Neo? Got a technical issue?
Visit our → FAQ ← and find the answer you’ve been looking for. Or, contact our support team via https://skylum.com/support We’re always happy to help!
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Not working! Installed the early bird version this morning and after the opening screen, nothing. Uninstalled and reinstalled several times with no success. Doesn't open at a standalone or in either PS or LR. I sent a log to your support email address. Hope that helps figure out what's wrong as it seems to be an issue with other users. Thanks and looking forward to using this new Skylum product. Jim
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I am also having an issue on PC where the splash screen comes up to load but the application closes before it can full open: Error log if this helps -
Faulting application name: Luminar Neo.exe, version: 1.0.0.9188, time stamp: 0x609c77fe
Faulting module name: System.Private.CoreLib.dll, version: 4.700.21.26205, time stamp: 0xe48b2166
Exception code: 0x80131623 -
User to User:
That troublesome DLL file is in the Luminar Neo folder:
"C:\Program Files\Skylum\Luminar Neo\System.Private.CoreLib.dll"Hopefully Skylum Support can find and fix whatever the cause. On my two Windows 11 laptops, I am experiencing no crashing issues like many Windows 10 users. I have the same DLL version in my Neo folder.
One thing users with this issue might try is to ensure their dotNet is updated to the most current version. Check Windows Updates.
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Skylum has just pushed out a fix. See this post:
https://community.skylum.com/hc/en-us/community/posts/4418917415954/comments/4418967909010
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I don't understand why functionalities that were already available in Luminar AI are not in NEO final release. And need again to wait for an update.
Like sync/copy adjustments ? What is the explainable reason , this is not a new future from Luminar AI that needs further development.
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Looks like a JSON parsing problem.
Application: Luminar Neo.exe
CoreCLR Version: 4.700.21.26205
.NET Core Version: 3.1.16
Description: The application requested process termination through System.Environment.FailFast(string message).
Message: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)
at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()
at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()
at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49
at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91
at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17
at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()
at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)
at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)
at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)
at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)
at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)
at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)
at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)
at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)
at System.Windows.Threading.Dispatcher.CatchException(Exception e)
at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)
at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run()
at LuminarNeo.App.Main()Description: The process was terminated due to an unhandled exception.System.Diagnostics.DebugProvider+DebugAssertException: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)
at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()
at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()
at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49
at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91
at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17
at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()
at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)
at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)
at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)
at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)
at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)
at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)
at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)
at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)
at System.Windows.Threading.Dispatcher.CatchException(Exception e)
at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)
at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run()
at LuminarNeo.App.Main()Stack:
at System.Environment.FailFast(System.String, System.Exception, System.String)
at System.Diagnostics.DebugProvider.FailCore(System.String, System.String, System.String, System.String)
at System.Diagnostics.DefaultTraceListener.Fail(System.String, System.String)
at System.Diagnostics.DefaultTraceListener.Fail(System.String)
at System.Diagnostics.TraceInternal.Fail(System.String)
at System.Diagnostics.Trace.Fail(System.String)
at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(System.String)
at Common.Infrastructure.Logics.Loggers.Log.Fatal(System.String)
at Common.Infrastructure.Logics.Loggers.Log.Fatal(System.Exception)
at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)
at System.Windows.Threading.Dispatcher.CatchException(System.Exception)
at System.Windows.Threading.Dispatcher.CatchExceptionStatic(System.Object, System.Exception)
at System.Windows.Threading.ExceptionWrapper.CatchException(System.Object, System.Exception, System.Delegate)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run()
at LuminarNeo.App.Main() -
Same problem as many here.
Working on a Windows 11 system. The fix Skylum posted does not work, the issue remains.
It is very disappointing. Most of us have payed months ago - and now the software doesn't run. That is bad service. Anyway, the website doesn't work properly too.
Hope that we get a fix/running software soon. -
Hello folks,
I am terribly sorry for this inconvenience.
Would you be so kind as to send us the new event logs after the reinstallation so we can investigate the issue?:
- Reproduce the issue.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and send it to support@skylum.com
Here is the video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6
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Hi everyone,
Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.
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Before saving the photo to the desktop, you can reduce the photo. Cool! The idea from Luminar Share is great. It is a pity, however, that you cannot shrink a photo before uploading via Luminar Share. The second thing. How to delete photos in Luminar Share on a smartphone? And a very important matter. No EXIF :((
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"The day has come."
And we get an unfinshed piece of software, that after installation won't start or just closes after the startlogo.
There are so many missing standard features, that I think I'm back in the late 80s and working with a shareware version of Luminar NEO.
Could it be, that you will deliver us the full functional version after purchasing them or are the missing functions part of the modular system and we have to buy them to get the full version?
Or have you just botched another release and we are paying beta testers again?
This software launch is not very professional and not very satisfying for paying customers.And all what I read from your support in the the posts here, is that we should try all the old "resolution", which we tried with other Luminar versions before, again and again.
"Just delete this or try that. Is your software/drivers/hardware updated? Can you send us this log file or systeminfo?"
I think you should invest more time in inhouse testing and not let us customers doing your job. This is totally wrong. -
It is working, but i am sticking with AI until further improvements.
For example..why isn't it possible to edit a preset ? I love the presets, but now i can only edit over the applied preset and not the preset itself like in AI. Either on or off or decrease the whole preset impact.
Sorry but right now it is not for me.
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