Early Access version of NEO not starting

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I just downloaded the earyl access version of NEO but it is not starting. It just pops up the NEO-logo when trying but this disapears again after about 20sec and nothing else is happening. I don't get far enough to register it or anything else.

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    Austin Miller
    • Edited

    Hello folks,

    I'm sorry for the inconvenience! Our new build should have fixed the issue. 

    Please try reinstalling the app in the following way:

    1. Go to “Apps and Features” by right click on the Start button;
    2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
    3. Type %appdata% in Search (folder Roaming should open);
    4. Find the folder “LuminarNeo” and delete it (it deletes your activation for Luminar Neo too);
    5. Go to Pictures and rename the folder called Luminar Neo Catalog (if you have your Catalog anywhere else, find it and rename it).
    6. Install the new version of the app from your Skylum Account and let us know how it goes. 
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  • Avatar
    Shaun Locock

    Hi the same has happened to me.

    I only get the splash screen for a few seconds then nothing.

     

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  • Avatar
    Stephan von Ditfurth
    • Edited

    I have the same issue. If I try to start, the Luminar Neo Logo comes up at the center of my Screen, then vanishes and nothing else happens.

    I tried to rename the catalog as suggested. If I start Luminar Neo then, it askes  if I want to create a new catalogue. I choose to do so, but the issue remains, the Application will not open.

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    peter kennedy

    same problem luminar neo appears on my screen than disappears have uninstalled and reinstalled same issue 

     

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  • Avatar
    Kurt Nikodem

    Luminar neo gestartet, Logo erscheint, Taskmanager zeigt Luminar Neo und Cefsharp.BrowserSubprocess an, dann verschwindet alles. Start als Admin bringt auch nichts. Bei Support gesucht. Alles auf Englisch, aber dafür gibt es keine Antwort. Neo gekauft im September, geduldig gewartet und dann das. Schwache Leistung. Scheint Bananensoftware zu sein, die beim Anwender reifen soll.

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    roggu

    Hier genau dasselbe, weder als Admin noch als Standard User (Windows 11 Pro), es läuft nicht ☹.

    Habe wieder Luminar AI installiert, das funktioniert wie es soll.

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    Ulrich Benstein

    Das gleiche bei mir und Skylum scheint nicht darauf zu reagieren. Wirklich unverständlich, zumal fast jedes Jahr eine andere neuere Bezahlsoftware erscheint. Lieber beim alten bleiben und das dann durch Updates aufbessern. Mal sehen, ob Skylum zeitnah nachbessert.

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    Stephan von Ditfurth

    Seems to me, that more time at the QA department would be necessary...

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  • Avatar
    Austin Miller

    Hello all,

    We are sorry to hear that you are experiencing this issue.

    Could you please provide us with the error logs so we can investigate the issue?:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and send it to support@skylum.com

    Here is the video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

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  • Avatar
    Erhard Markscheffel

    Just saying: "the same procedure as every year" or any new Skylum version :(

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    Stephan von Ditfurth

    OK, I have send the Logs as requested.

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  • Avatar
    roggu

    Hier meine zwei Event Einträge dazu:

    -> Ereigniss 1025, .NET Runtime

    Application: Luminar Neo.exe

    CoreCLR Version: 4.700.21.26205

    .NET Core Version: 3.1.16

    Description: The application requested process termination through System.Environment.FailFast(string message).

    Message: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.

       at Newtonsoft.Json.JsonTextReader.ParseValue()

       at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()

       at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)

       at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)

       at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)

       at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)

       at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)

       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)

       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)

       at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)

       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()

       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()

       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49

       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91

       at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17

       at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()

       at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)

       at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)

       at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)

       at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)

       at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)

       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

       at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)

       at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)

       at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)

       at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)

       at System.Windows.Threading.Dispatcher.CatchException(Exception e)

       at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)

       at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)

       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

       at System.Windows.Threading.DispatcherOperation.InvokeImpl()

       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)

       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)

       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)

       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

       at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)

       at System.Windows.Threading.DispatcherOperation.Invoke()

       at System.Windows.Threading.Dispatcher.ProcessQueue()

       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)

       at System.Windows.Threading.Dispatcher.Run()

       at System.Windows.Application.RunDispatcher(Object ignore)

       at System.Windows.Application.RunInternal(Window window)

       at System.Windows.Application.Run()

       at LuminarNeo.App.Main()

     

    Description: The process was terminated due to an unhandled exception.System.Diagnostics.DebugProvider+DebugAssertException: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.

       at Newtonsoft.Json.JsonTextReader.ParseValue()

       at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()

       at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)

       at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)

       at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)

       at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)

       at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)

       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)

       at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)

       at Luminar5.Core.Templates.Deserializing.TemplatesDeserializer.GetTemplateAsync(IDirectoryInfo directoryInfo, IDictionary`2 parentOrder, Int32 idGroup)

       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+MoveNext()

       at Common.Infrastructure.Extensions.EnumerableExtensions.ToAsyncEnumerable[TIn,TOut](IEnumerable`1 source, Func`2 func)+System.Threading.Tasks.Sources.IValueTaskSource<System.Boolean>.GetResult()

       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 49

       at System.Collections.Generic.AsyncEnumerableHelpers.ToArrayWithLength[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 91

       at System.Collections.Generic.AsyncEnumerableHelpers.ToArray[T](IAsyncEnumerable`1 source, CancellationToken cancellationToken) in /_/Ix.NET/Source/System.Linq.Async/System/Linq/AsyncEnumerableHelpers.cs:line 17

       at Luminar5.Core.Templates.UserTemplates.TemplatesProvider.InitAsync()

       at LuminarNeo.ViewModels.MainWindowViewModel.InitializeAsync(MigrationResult migrationResult, IUnityContainer unityContainer)

       at Luminar.DAM.AppBase.Models.ApplicationBase.InitApplicationAsync(IUnityContainer unityContainer, IMigrator migrator, IHardwareHelper hardwareHelper)

       at Common.Infrastructure.Logics.Loggers.Empty.EmptyPerformanceLogger.LogExecutionTimeAsync(Task action, String phaseName)

       at Luminar.DAM.AppBase.Models.ApplicationBase.OnStartup(Object sender, StartupEventArgs args)

       at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state)

       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

       at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(String message)

       at Common.Infrastructure.Logics.Loggers.Log.Fatal(String message)

       at Common.Infrastructure.Logics.Loggers.Log.Fatal(Exception ex)

       at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e)

       at System.Windows.Threading.Dispatcher.CatchException(Exception e)

       at System.Windows.Threading.Dispatcher.CatchExceptionStatic(Object source, Exception e)

       at System.Windows.Threading.ExceptionWrapper.CatchException(Object source, Exception e, Delegate catchHandler)

       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

       at System.Windows.Threading.DispatcherOperation.InvokeImpl()

       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)

       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)

       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)

       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

       at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)

       at System.Windows.Threading.DispatcherOperation.Invoke()

       at System.Windows.Threading.Dispatcher.ProcessQueue()

       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)

       at System.Windows.Threading.Dispatcher.Run()

       at System.Windows.Application.RunDispatcher(Object ignore)

       at System.Windows.Application.RunInternal(Window window)

       at System.Windows.Application.Run()

       at LuminarNeo.App.Main()

     

    Stack:

       at System.Environment.FailFast(System.String, System.Exception, System.String)

       at System.Diagnostics.DebugProvider.FailCore(System.String, System.String, System.String, System.String)

       at System.Diagnostics.DefaultTraceListener.Fail(System.String, System.String)

       at System.Diagnostics.DefaultTraceListener.Fail(System.String)

       at System.Diagnostics.TraceInternal.Fail(System.String)

       at System.Diagnostics.Trace.Fail(System.String)

       at Common.Infrastructure.Logics.Loggers.FileLog.Fatal(System.String)

       at Common.Infrastructure.Logics.Loggers.Log.Fatal(System.String)

       at Common.Infrastructure.Logics.Loggers.Log.Fatal(System.Exception)

       at Luminar.DAM.AppBase.Models.ApplicationBase.OnDispatcherUnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)

       at System.Windows.Threading.Dispatcher.CatchException(System.Exception)

       at System.Windows.Threading.Dispatcher.CatchExceptionStatic(System.Object, System.Exception)

       at System.Windows.Threading.ExceptionWrapper.CatchException(System.Object, System.Exception, System.Delegate)

       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

       at System.Windows.Threading.DispatcherOperation.InvokeImpl()

       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)

       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

       at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

       at System.Windows.Threading.DispatcherOperation.Invoke()

       at System.Windows.Threading.Dispatcher.ProcessQueue()

       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

       at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

       at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

       at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

       at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

       at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

       at System.Windows.Threading.Dispatcher.Run()

       at System.Windows.Application.RunDispatcher(System.Object)

       at System.Windows.Application.RunInternal(System.Windows.Window)

       at System.Windows.Application.Run()

       at LuminarNeo.App.Main()

     

    Und -> Ereigniss 1000, Application Error

    Name der fehlerhaften Anwendung: Luminar Neo.exe, Version: 1.0.0.9188, Zeitstempel: 0x609c77fe

    Name des fehlerhaften Moduls: System.Private.CoreLib.dll, Version: 4.700.21.26205, Zeitstempel: 0xe48b2166

    Ausnahmecode: 0x80131623

    Fehleroffset: 0x00000000005cc0a7

    ID des fehlerhaften Prozesses: 0x79b8

    Startzeit der fehlerhaften Anwendung: 0x01d81f1ca7019381

    Pfad der fehlerhaften Anwendung: C:\Program Files\Skylum\Luminar Neo\Luminar Neo.exe

    Pfad des fehlerhaften Moduls: C:\Program Files\Skylum\Luminar Neo\System.Private.CoreLib.dll

    Berichtskennung: ea365d4c-3ab3-42ba-9356-5581744ba25f

    Vollständiger Name des fehlerhaften Pakets:

    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

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  • Avatar
    Jim Clark

    Same here Austin Miller...Just downloaded this morning and it will only show the opening screen for a few seconds and then it disappears with the program not opening. I uninstalled and reinstalled a few times with no success. I have copied and emailed my logs to the support site. Hope you can get this corrected. Thanks

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  • Avatar
    Matt Dillon

    hello Austin, 

    I am having the issue with this on the Full release version. I followed your instructions and here are the results: 

    Faulting application name: Luminar Neo.exe, version: 1.0.0.9188, time stamp: 0x609c77fe
    Faulting module name: System.Private.CoreLib.dll, version: 4.700.21.26205, time stamp: 0xe48b2166
    Exception code: 0x80131623

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  • Avatar
    Member

    Hello Austin Miller, the new version does not work either. Same issue.

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  • Avatar
    Margaret Bright

    Could you please try to launch Luminar Neo this way: right-click on the application icon > Run as administrator? 

    If the issue persists, please try reinstalling the app in the following way:

    1. Go to “Apps and Features” by right click on the Start button;
    2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
    3. Type %appdata% in Search (folder Roaming should open);
    4. Find the folder “LuminarNeo” and delete it (it deletes your activation for Luminar Neo too);
    5. In the %appdata% folder, locate the folders of all previous Luminar versions (e.g. Luminar 4, Luminar AI, etc.) and move them to a different location (e.g. to the Documents folder or to the Desktop)
    6. Go to Pictures and rename the folder called Luminar Neo Catalog (if you have your Catalog anywhere else, find it and rename it).
    7. Install the app once again and launch it (the download link is available in your Skylum account).
    8. Activate the software by logging in to your Skylum account. Next, click Add Photos and add a small folder with images.

    If you're still unable to start Luminar Neo, please get in touch with our support team at https://skylum.com/support and provide us with the new event logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request at https://skylum.com/support.

    Here is the video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

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  • Avatar
    Stephan von Ditfurth
    • Edited

    That is exactly, what your support told me to do. It had no effect. Latest Logs are already send.

    Also I still use the previous (Luminar AI) Version, If i move the folders, that will also not work any more. 

    Do I really have to remove the previous Luminar, to get Neo running?

     

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  • Avatar
    roggu

    So, mit der Version 1.0.1 (9236) funktioniert Luminar Neo endlich so wie es sollte, nämlich auch in Windows 11 in einem Standardbenutzer Konto, bravo Skylum, geht doch! Warum nicht gleich von Anfang weg?

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  • Avatar
    Elena Blum

    Hi roggu,

    Prima! Freut uns :-)

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  • Avatar
    Ulrich Benstein

    Ebenso bei mir. Jetzt funktioniert NEO wie es sein sollte. Ich benutze WIN 11 und bin jetzt zufrieden. Warum erst dieser Stress?

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