peter kennedy

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peter kennedy

• February 10, 2022 23:56

unable to lauch neo on my windows 11 pc will not open luminar aI is ok 

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• Official comment

  

  Alina Skylum

  • February 11, 2022 16:11

  Hi Peter,

  We've already fixed this issue. 
  
  Please try reinstalling the app in the following way:

  1. Go to “Apps and Features” by right click on the Start button;
  2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
  3. Type %appdata% in Search (folder Roaming should open);
  4. Find the folder “LuminarNeo” and delete it (it deletes your activation for Luminar Neo too);
  5. Go to Pictures and rename the folder called Luminar Neo Catalog (if you have your Catalog anywhere else, find it and rename it).
  6. Install the app once again from your Skylum Account and let us know how it goes. 

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