Worked fine, now constant crashing M1 MacBook Pro

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Jeremiah Sanchez

• January 30, 2022 03:42

I LITERALLY just purchased and downloaded Luminar AI and its been great for all of 2 hours. out of nowhere, it just crashes on boot up. I've already restarted my computer, and no fix. I wasn't able to see any recent updates for this issue. However, I see that this has been a constant issue in the passed. I would really love to use this but If this remains a persistent issue, I'm gonna have to request a refund. I can't justify paying for a product that won't work constantly no matter how good it may be when it does work. 

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  Anastasiia Moore

  • January 30, 2022 07:44

  Hi Jeremiah Sanchez!

  I'm very sorry to hear about that! 

  What was the last thing you recall before encountering the issue?

  Please try the following steps to get Luminar up and running:

  1. Hold down the Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
  2. Select a backup that was created before you encountered the issue with the library and click Restore from Backup.

  Here is the video tutorial that may also be helpful: https://www.loom.com/share/2fad8457bbb34faa948ea766a002aad8

   

  We'd be grateful if you could let us know about the results.

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