Migrating to new imac 24
Answered
Hi, I have been using LuminarA1 on my old imac and I have moved everything over to new one. A1 has also moved over but photos are poor quality and tools etc are not working.
Should I uninstall and start again using original access key. Any advice would appreciated.
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Hi Millne Thornton!
By any chance, do you see the triangles with exclamation marks in the upper left corner of your images? That would mean that the app has lost connection with the files.
The thing is that your Luminar AI doesn't physically save photos in its Library and loses track of the photos' location when you rename the images (while LAI is closed), move them to another location (as in your case), or disconnect the external drive.
You can reconnect separate lost images and whole folders. Here's how you can do this: https://manual.skylum.com/ai/en/topic/reconnecting-lost-edits?q=lost+edits.
If you need our further help, please reach out to the support team and send us some screenshots via https://skylum.com/support.
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