NEO update 0.9.3 CRASH CRASH CRASH
AnsweredI have used it for 3 seconds and think maybe it is a bit buggy. I thought maybe they fixed some issues with share but that crashed massively - scared to keep playing with it.
Is anyone else crashing?
I am on a PC i9-9900 CPU @ 3.10GHz 32 gb ram
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Installed and working on my Mac Mini. Luminar Share connected to my iPad this time. Luminar Share still needs the ability to delete individual images.
I took a quick look at Portrait Bokeh and it worked perfectly. I didn't play around with any of the sliders though, apart from the basic one.
I didn't get to read what's in the update prior to installing. It would be nice if the folks at Skylum could provide that here, so we can look at what's new and test it out.
Plugin still doesn't work with On1 Photo Raw.
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Roy Blackwell maybe i'll try unload and reload.
Londinense yes - would love to know what was updated. I could not find anything other than less stable.
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I am still unimpressed with power line removal. Noble idea - would be great for me as a real estate photographer. I appreciate the effort though needs loads of work - even in the new update. I have some basic scenes with only one set of powerlines that it cannot see. I know it is an issue of color and brightness but seems it should be basic.
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Hello Francois,
Could you please provide us with the crash logs?:
- Reproduce the issue.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and attach it to your reply to this email.
Here is the video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6
David, please reach us via support@skylum.com so we can provide you with the offline installer.
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Austin Miller i will do so today - though since the crash occurs on both my phone and the app itself - are you getting all the info you need?
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David Ng - try this installer as provided by Skylum (if using a Windows machine):
https://downloads.skylum.com/luminarneo/win/Win_Luminar_Neo.msi
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Roy Blackwell - This seems to install the same version I already have, Update 1 (0.9.2). My issue is installing Update 2 (0.9.3). But thanks for trying.
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We have sent you an email to check some more details of your case. Could you please check your inbox?
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Hi Norbert D.!
Thank you so much for sharing your feedback with us!
I'm glad to hear that our software works properly on your machine and that you enjoy using it.
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