Mac Monterey OS 12.1

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Glen Howard

I’ve been using Luminar Ai since it came out. I got a new Mac with the M1 chip and Luminar has been nothing but a pain in the butt. I have installed and reinstalled and the app will no longer open. As a photographer I depend upon my photo editor to work all the time. I purchased Luminar Neo, now I’m kind of regretting it. I keep getting emails from customer support, but their suggestions do not wrk. I downloaded a frwsh copy tonight, the same problem, app won’t give me access to my work. I’m starting to look at other editors that have a long sustainability reputation. It’s too bad because I really feel Luminar Skylum was going to dominate the market, but it appears you should never count your chickens before they hatch. 

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    Austin Miller

    Hello Glen,

    Please try the following solutions:

    1. Make sure Luminarᴬᴵ is closed.
    2. Locate your Luminar AI Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar AI Catalog folder as well as the Luminar AI Catalog.luminarai file inside this folder. Choose any name you like. 
    4. Start Luminarᴬᴵ. The software will ask you whether you want to Create a New Catalog or Choose a Different Catalog. 
      Click Choose a Different Catalog > navigate inside the folder you renamed in Step 3 > double-click the Luminar AI Catalog.luminarai file you've renamed in Step 2.

    Here's the video tutorial that can guide you: https://www.loom.com/share/39164edfd4dc4d06b9d925c16c8dc202  

    If the 4 steps above don't help:

    1. Make sure Luminarᴬᴵ is closed.
    2. Locate your Luminar AI Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar AI Catalog folder as well as the Luminar AI Catalog.luminarai file inside this folder. Choose any name you like.
    4. Open Finder.
    5. Navigate to Applications > Utilities.
    6. Launch Terminal.
    7. Paste the following string into the Terminal window: defaults delete com.skylum.luminarai
    8. Press Enter on your keyboard.
    9. Close Terminal.
    10. Launch Luminarᴬᴵ. Go through the initial setup. Leave the location of the catalog at the default (in the Pictures folder). 

    Here's a video tutorial that can guide you: https://www.loom.com/share/b83cb87653e34a2f910a7ec81c69b1e9  

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