Processing Speed - Luminar Ai

Answered

Comments

1 comment

  • Avatar
    Margaret Bright

    Dear Member,

    Usually, the performance depends on the number of photos you have in your catalog, their format (it can take a bit more time to load RAW or TIFF files), your hardware configuration, and the place where you store your photos (it works faster when the photos are located on an internal drive).

    Nevertheless, we are constantly improving the speed of the app to provide our artists with the best quality. In fact, it's one of our top priorities at the moment.

    Could you please get in touch with our support team at https://skylum.com/support? They will help you get this sorted out. Please provide our team with the following information:

    1. How many images are there in your Library? Please send us the screenshot of your Catalog file structure as in the example:http://prntscr.com/obcij4
    2. Where are they located (on an internal or external drive)?

    Please also let us know your hardware configuration.

    Click on Apple logo in the upper left corner of your screen, click About This Mac, and make a screenshot of the window that opens. Check out this article (click this text to open link) about making screenshots on Mac if you need help with that. Attach the screenshot to your support request.

    Here is the video tutorial on how to retrieve your system infohttps://www.loom.com/share/4542009fcdb74570832982215caec9a1  

    0
    Comment actions Permalink

Please sign in to leave a comment.