Luminar Neo Luminar Share app not working on Neo - get error message

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    Shelley Du plessis

    Same issue here

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    Francois de Melogue

    Same issue here. I am on windows 11 and I went through the suggested steps of the IP ping test.

     

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    Elena O'Brien

    Hi guys,

    If you have any connection issues with Luminar Share, make sure that you use the same network for both Desktop and Mobile and they can communicate with each other.

    If the connection still fails, please try the steps below.

    First, please find your mobile device’s IP address:

    Then, ping the mobile device from your Desktop:

    If the ping fails:

    1) Try to add exceptions to the firewall

        - instruction for macOS: https://blink.ucsd.edu/technology/security/user-guides/firewall/mac-snow.html 

        - instruction for Windows: https://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1081611/~/adding-exceptions-to-the-windows-firewall 

    2) Try to turn off AP isolation on your router (please refer to one of the links below depending on the model of your router):

        - linksys: https://www.linksys.com/gb/support-article?articleNum=135098 

        - asus: https://www.asus.com/support/FAQ/1044821/ 

        - tp-link: https://www.tp-link.com/us/support/faq/2089/ 

    3) Change the Windows 10 network location to private:

    https://www.digitalcitizen.life/how-set-your-networks-location-private-or-public-windows-10/ 

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    Francois de Melogue

    Thanks - I already saw this as I mentioned. But as I stated before, the ping test DID NOT fail and neo still does not connect. The instructions say to continue IF the ping fails - which it did not. So what should I try next? Thanks

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    Elena O'Brien

    Hi Francois de Melogue,

    Are you using the same network for both Desktop and Mobile device?

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    Mike Price

    Elena: you are not listening! We are ALL using the same network - most people just have the one network at home, it is simple to connect your iPhone and computer to the same network. But Neo is not allowing the iPhone / Computer to connect via the app. I have said this, Francois has said this, so has Shelley. So it seems to be a problem with the software, not the networks. 

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    Londinense

    I think it is hit and miss. I was told to delete the app and then redownload from the App Store. It still didn't work. And then about n hour later it did. I got it working on my iPad before the iPhone.

    Now I have another issue. With the exception of an image I sent from my iPhone to my desktop, all other images show the share button on my desktop greyed out.

    I only have about 30 images and I have been using Neo as a plugin from On1 PR 2022.

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    Londinense

    It seems to me to be pretty unstable. I now can't get it to read the QR code again. Hopefully they'll get this sorted before the official release.

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    Mike Price

    After FINALLY getting Luminar Share to work yesterday (set an exemption in the Mac Firewall, also set my router to just 2.4ghz and connected both my iPhone and Mac to that - it worked! The set router back to normal as before and it still worked!), this morning it wouldn’t connect. Again. Shut Neo down, shut the app down, tried again and it is working again. 

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    Michael Cohen

    Re; Share:

    I have followed all of the suggestions.  The procedure doesn't work for me.  It needs more work...this is far from reliable....

     

    -Michael

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    Francois de Melogue

    Elena O'Brien It has been 4 days since I responded to you - any answer? Share is very buggy. I appreciate using us as beta testers but wish responses could be more timely. EDIT: I should add buggy as in it does not work at all. I use windows 11 on PC (i9-9900 CPU @ 3.10GHz).

     

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    Agatha Winter

    Hi Francois - Sorry for the delay! Could you please reach out to our support team via https://skylum.com/support? And they will be happy to assist you further. Thanks in advance! 

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    Francois de Melogue

    Thank you Agatha Winter

     

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    Tom Truss

    I have updates to RC 2 of Neo and latest share in android and not able to connect, same wireless network, same router, refuses to connect. Using windows 11 and a Google Pixel 6 Pro, any other suggestions. Pings just fine, did all your suggestions above and nothing

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    Chris Lenhart

    I can't even open NEO after install. Just tells me that there was an internal error and to contact support. They told me it's my firewall....it's not. Pretty frustrating.

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    Nigel MacLennan

    I had all these issues as well.  My solution was to allow Neo access through the Windows 11 Defender firewall.- Firewall and Network Protection - Allow an App through the Firewall.  All working fine now.

     

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    Londinense

    I absolutely agree with the previous poster. Luminar Share does not have any kind of functionality to make it useful to Mac users. It's not a fully-fledged editing app like, say, On1 Photo Raw for Mobile and getting it to work is still nigh impossible. In my case, it didn't work on my iPad, then it did, now it doesn't again. I have given up on it, at least until Neo is fully released.

    It will be even easier to move between Apple devices when Universal Control is released.

     

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    Ivan Azure

    Hi Member, Tom and Londinense,

    Check whether you have IPv6: when you're trying to establish the connection unsuccessfully, please visit this link: https://whatismyipaddress.com/ 

    If you get the result as in the screenshot below (IPv6: not detected), please contact support  via support@skylum.com

     

    If iPv6 is detected, please try disabling the element and check whether the issue persists:

    https://service.northeastern.edu/tech/huskycardcenter.neu.edu?id=kb_article&sys_id=46b6c67e1ba8cd1020bb8661604bcb9e 

     

    Please note that the procedure is simple and not harmful for the devices. We would also be glad to answer your questions concerning Luminar Share advantages. 

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    Londinense

    I have to agree with the above, as a fellow Mac user. I have now deleted Luminar share from my iPad and iPhone as I don't see any use for it in its present iteration.

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    Ivan Azure

    Hi All!
    We are sorry to hear that you have such reflections. We will pass your comments to the responsible department for consideration.

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    Pamela Huntington

    Same problem, cannot connect share from iphone to mac.  And I did go through all the steps suggested.

    There is no "connect" option in the Neo desktop platform.

     

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    Tania Taylor

    Hi Pamela Huntington!

    Could you please reach out to us via skylum.com/support? Our support team will be happy to troubleshoot your case and help you solve the issues.

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    Julie Duggins

    I'm on a Mac and turning off IPv6 per the instruction above worked for me. Thank you!

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