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    Anastasiia Moore

    Hi Robert!

    I'm sorry to hear that you encountered activation issues.

    Are you by any chance on OS Windows?

    If that's so, could you please let us know your hardware configuration?

      • Press the Windows logo key + R.
      • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 
      • In the window that opens, make sure you have System Summary highlighted on the left.
      • Click File > Export.
      • Type the file's name (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your reply to this email.

    N.B. The links are clickable and show the screenshots that can guide you, if necessary.

    Here is the video tutorial on how to retrieve your system infohttps://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8     

    Please collect the information about your hardware in the following way, and send it to support@skylum.com. Our support agents will gladly help you!

    Looking forward to hearing from you.

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