Luminar Neo Crash

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Laurent Grenet

• January 06, 2022 18:30

My Luminar Neo on Mac Air M1 start, I see the Luminar Window and then Crash with no error on screen. I just use it 2 hours...

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  Pedro Irizarry

  • January 07, 2022 11:24

  I have the same problem. It Crashed without a warning. It was working at the beginning.

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  Elena O'Brien

  • January 07, 2022 13:25

  Hi guys,

  Please try the following steps:

  1. Hold down the Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
  2. Select a backup that was created before you encountered the issue with the library and click Restore from Backup.

  Here is the video tutorial that may also be helpful: https://www.loom.com/share/2fad8457bbb34faa948ea766a002aad8
  
  

  Let us know how it worked.

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  Laurent Grenet

  • January 07, 2022 17:40

  Hi, this problems appears when I use a SD card as source and save solution.

  If I eject the SD Card (Mac Air M1) and close the Luminar Neo, when I try to open the apps I have the crash. If I delete the old catalog on the disk where is Luminar I can start it. 

  If I use picture on my HD disk I have no problems

  Perhaps a bug with the save method on the apps ?

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  Laurent Grenet

  • January 07, 2022 17:50

  New... now same bug when I use HDD image... 

  I try the backup solution

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  Katherine Nelson

  • January 08, 2022 09:46

  Hi Laurent Grenet,

  If the steps above do not help, please reach our support team via https://skylum.com/support so we could take a closer look at the issue you have encountered.

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  Thomas Hineman

  • February 13, 2022 13:41

  I am having the same crashing problem on startup with my Windows 11 PC. using

  the early release of the final Luminar Neo

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  Tania Taylor

  • February 13, 2022 14:32

  Hi Thomas Hineman!

  Could you please try the following solutions?

  1. Make sure Luminar Neo is closed.
  2. Locate your Luminar Neo Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
  3. Rename the Luminar Neo Catalog folder as well as the Luminar Neo Catalog.luminarneo file inside this folder. Choose any name you like. 
  4. Start Luminar Neo. The software will ask you whether you want to Create a New Catalog or Choose a Different Catalog. 
     Click Choose a Different Catalog > navigate inside the folder you renamed in Step 3 > double-click the Luminar Neo Catalog.luminarneo file you've renamed in Step 2.

  If the 4 steps above don't help:

  1. Make sure Luminar Neo is closed.
  2. Locate your Luminar Neo Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
  3. Rename the Luminar Neo Catalog folder as well as the Luminar Neo Catalog.luminarneo file inside this folder. Choose any name you like.
  4. Open Finder.
  5. Navigate to Applications > Utilities.
  6. Launch Terminal.
  7. Paste the following string into the Terminal window: defaults delete com.skylum.luminarneo
  8. Press Enter on your keyboard.
  9. Close Terminal.
  10. Launch Luminar Neo. Go through the initial setup. Leave the location of the catalog at the default (in the Pictures folder). 

  If the issue persists, please reach out to our support team via https://skylum.com/support

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