Sliders in Neo

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Londinense

• January 04, 2022 16:50

Whenever I move a slider, the image on my screen goes out of focus and takes about a second to snap back into focus once I have stopped moving it.

The slider for Relight seems slow to react.

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  Agatha Winter

  • January 05, 2022 15:48

  Hi! May I ask you to send us a screen recording of the issue? Here's how to record a screen on Mac:

  https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

  Here's how you can send us the file:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

  Looking forward to hearing back from you. 

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  Londinense

  • January 05, 2022 22:21

  https://we.tl/t-7bxDyryA5u

   

   

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  Margaret Bright

  • January 06, 2022 15:34

  Londinense, we kindly ask you to email us via https://skylum.com/support and send the screen recording to our team - our techs will gladly help you fix this.

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  Londinense

  • January 06, 2022 16:17

  I already sent via the support ebpage

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