Help - my photo become a lack image !
AnsweredHello, I use luminar 4 via the photoshop filter. By applying the corrections the photo becomes a black image! I have uninstalled and reinstalled the application. Any idea ? (Photoshop 23.1 - Mac OS 10 15 - latest version of luminar 4). Thanks
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Hi Benoit!
Please launch Luminar 4, in the top menu go to Luminar 4 > Preferences and switch the slider for Use Graphics Processor off.
Then please try using Luminar as a plugin once more and see if the issue persists.
Or else, please try to update your Mac to macOS Big Sur. According to our experience, Luminar 4 functions as a plugin normally on this operating system.
Looking forward to hearing back from you.
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Hi Agatha,
Thank you ! Unfortunately switch the slider Pocessor Off does not solve the problem. I have no desire to switch to Mac OS Big Sur which could lead to new problems when everything has been working fine with Mac OS Catalina. Strangely I have another computer with the same configurations (mac OS 10.15 - Photoshop 2022 ) and Luminar 4 works well. Another idea ? Best
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Sorry to hear that the solution above didn't help. Please, reach out to our support team via https://skylum.com/support and they will see what we can do for you in your particular case. Thanks in advance!
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