Help - my photo become a lack image !

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Benoit Stichelbaut

• January 04, 2022 19:27

Hello, I use luminar 4 via the photoshop filter. By applying the corrections the photo becomes a black image! I have uninstalled and reinstalled the application. Any idea ? (Photoshop 23.1 - Mac OS 10 15 - latest version of luminar 4). Thanks

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  Agatha Winter

  • January 05, 2022 08:33

  Hi Benoit!

  Please launch Luminar 4, in the top menu go to Luminar 4 > Preferences and switch the slider for Use Graphics Processor off.

  Then please try using Luminar as a plugin once more and see if the issue persists.

  Or else, please try to update your Mac to macOS Big Sur. According to our experience, Luminar 4 functions as a plugin normally on this operating system.

  Looking forward to hearing back from you.

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  Benoit Stichelbaut

  • January 05, 2022 11:12

  Hi Agatha,

  Thank you ! Unfortunately switch the slider Pocessor Off  does not solve the problem. I have no desire to switch to Mac OS Big Sur which could lead to new problems when everything has been working fine with Mac OS Catalina. Strangely I have another computer with the same configurations (mac OS 10.15 - Photoshop 2022 ) and Luminar 4 works well. Another idea ? Best

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  Agatha Winter

  • January 05, 2022 15:06

  Sorry to hear that the solution above didn't help. Please, reach out to our support team via https://skylum.com/support and they will see what we can do for you in your particular case. Thanks in advance!

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