Getting black borders on right and bottom side on my raw files from sony a7iv

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Hi, I just purchased and started using luminar, was working for a couple minutes with my raw files no problem, and then this started happening with every single raw file, I've closed and restarted several times. Could anybody help me fix this problem please? Thank you!

 

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  • Official comment
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    Kostiantyn Tantsiura

    Hi!

    Our Technical team is working on the fix now, please, accept our apologies for all the inconvenience

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  • Avatar
    Elena Blum

    Hi Member,

    Could you please send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 
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  • Avatar
    Shuo-Wei Chang

    Bought a a7iv recently and ran into the same issue with ARW editing. Was this ever resolved? Otherwise I can send some sample files.

    One batch I shot recently with Sony 200 - 600 mm 2x teleconverter seemed to all show the same black boarders. It seems to me it was due to how Luminar processes the ARW format, because it showed a slight delay for the black boarders to pop in. It didn't ruin the photo but it was irritating to crop the boarders out in order to export the photo.

    I haven't tried Sony's viewer for those photos so I could be wrong, it could be a Sony thing 

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    Member

    Hi, same issu with my sony A7IV with raw file. I have black border on the right side and on the botom 😢.
    Many months and it’s not resolve 😖.

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    Anastasiia Moore

    Hi Shuo-Wei Chang and Member!

    I'm sorry to hear that you encountered a similar issue. Please send us the original files you're working with to our support team using the above instructions so our support agents could investigate them further. Thank you in advance!

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    Member

    Already sent the file and the screen shot of the issue when the software was avalable but no solutions. It works fine with my sony a7c with arw file but not working with my new sony A7IV with raw files.

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  • Avatar
    Singridian Isolus

    Having the same exact issue on a Sony A7IV camera...it's been three months since the original post and I've yet to see a solution listed. Might ask for a refund.

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    Singridian Isolus

    When loading the image it's fine, when done the photo shifts to the left and the black bars on the side of them as with the screenshot the person above has shown.

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  • Avatar
    Margaret Bright

    This is a known issue that our team is working on fixing. It occurs with several camera models, including Sony A7 IV. As of now, we don't yet have a precise ETA for when the fix is going to be available. As a possible workaround, we can suggest shooting as Uncompressed RAW.

    I understand that this is quite an inconvenience, and therefore, if you'd rather get a refund for your purchase, our support team can assist you with it at skylum.com/support.

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    Member

    Any update on this issue as the last response is nearly a month old? Would be great to get this fixed.

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  • Avatar
    Ivan Azure

    Hi!
    Our specialists still investigate the indicated aspect. However, due to the circumstances in Ukraine, there is no information concerning the exact dates. Your patience is highly appreciated. We will remind the responsible department about the relevance of the demand.

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    Adam Rosenberg

    Been having the same issue as everyone else on this thread. It is very annoying.  Please provide a fix asap.  Thank you!

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  • Avatar
    Dominik Śmiałowski

    The same issue with Sony a7 IV. This wouldn't be a big problem if the Luminar doesn't crop the photos on opposite sides from the black bars. I am losing a pieces of the photos.

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  • Avatar
    Łukasz Jóźwiński

    Just downloaded the trial version ... I got A7 IV of course. Guess if I'm buying full version ... LOL.

     

    This issue is 6m old.

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  • Avatar
    Padet Taweekunkan

    I'm waiting for 6 months but this issue still exist. Very long for fix this issue.

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  • Avatar
    Agatha Winter

    Hi guys,

    Our techs have created a task to fix this issue and are looking for the best way to overcome it. We expect to get the issue resolved in one of the following updates. 

    We're terribly sorry for the temporary inconvenience faced!

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  • Avatar
    Kevin Brandau

    Hi guys I have this same problem with my RAW files from the Sony a7iv. But not only in Luminary, I also have this problem in windows photo viewer. Does anyone know how to fix this or what's going on with my photos?

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  • Avatar
    Venkat Alavandi

    We have been waiting for months, and no solution. This is very frustrating, what is the process for getting a refund?

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  • Avatar
    Tania Taylor

    Hi Venkat Alavandi!

    Please contact us at skylum.com/support.

    0
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  • Avatar
    Philip Schunke

    Same problem … and wow! 8 months! ... hope this will be resolved at some point!

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    Member

    Is this STILL not solved? I'm having the same issue... how about solving the existing problems before trying to create and sell us loads of new stuff..

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  • Avatar
    Member
    • Edited

    Here in January 2023…now having this exact problem on my Sony a7r V. Very sad to come here and find this issue has gone unsolved for a year. I’m willing to forgive a whole awful lot, but this is potentially a dealbreaker if it isn’t resolved.

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  • Avatar
    Tania Taylor

    Hi Member!

    The thing is that we fixed the issue in one of the previous updates. However, the new camera software was released - v1.10, which raised the issue once again. Our developers are working on it, but we'll appreciate you sending us your sample images.

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 
    0
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  • Avatar
    Darren Daley

    Problem still exist. This sucks. Can we get an update please.

    0
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