Problem with Luminar AI

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Giulia Caliaro

• December 23, 2021 21:47

Hi yesterday I bought the full packaging of Luminar ai directly from your web site . The program is really good but the problem is that it’s work only 10 minutes from the time the I open and start to edit some photos, my MacBook Air version 12.1 , intel core i5 dual-core , start to become overheated and the application really slow that I’m forced to close everything! I’m really disappointed about that . Could you please help me ?

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  Roy Blackwell

  • December 23, 2021 23:51

  MacOS System Requirements

  Mac Model
  MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac mini, early 2010 or newer

  Processor
  CPU Intel® Core™ i5 or better

  OS version
  macOS 10.13.6 or higher.

  RAM Memory
  8 GB RAM or more (16+ GB RAM is recommended)

  Disk space
  Hard disk 10 GB free space; SSD for best performance

  Display
  1280x768 size or better

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  Black Eyes

  • December 24, 2021 08:12

  Hi Giulia,

  In any case Luminar AI has very poor performance. Even if the computer corresponds to the requirements, the software will remain slow. There is no much things that customer can't do.

  Skylum Team don't really care about their products. They just want to sell new ones. You can check the history in the forum.

  Regards

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  Margaret Bright

  • December 24, 2021 08:31

  Hi Giulia,

  Please try resetting your PRAM to improve the performance. Here is how you can do that:

  https://support.apple.com/en-us/HT204063 

  Please note that you might be asked to reset some of your computer adjustments such as date and time, mouse settings, etc.

  If the issue persists, please get in touch with our support team at https://skylum.com/support. They will be happy to help!

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  Black Eyes

  • December 24, 2021 10:01

  @Giulia: yes, I am also curious to know if the PRAM-Reset works for you. I've got this trick from Skylum team ... Useless!

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