Lost Edits

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chris Sargent

• December 01, 2021 11:31

I appear to have lost ALL my edits. When I look at the thumbnails they display the modified images but when I open them the edits are all gone and the file appears in the un-edited RAW format... No idea how this has come about... newer edits in the last few weeks seem OK.. but everything that I have tried before then is reverted to initial state? :(

Anyone seen this?

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  Elena O'Brien

  • December 01, 2021 16:15

  Hi chris Sargent,

  I am so sorry that you are facing the issue!

  It'd be appreciated if you could send us a screenshot of your Catalog structure, so we could provide you with the most detailed instructions to follow as possible.

  Are your images located on your internal or external drive?

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  chris Sargent

  • December 01, 2021 17:16

  External Drive... I shared a screen shot via e-mail

   

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  Anastasiia Moore

  • December 02, 2021 15:49

  Hi chris Sargent!

  I can see that our support team is already in touch with you via email regarding your support request.

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