Luminar AI werkt niet.

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    Elena O'Brien

    Hi

    'MAC' in the order reference is a unique identifier of our company. It's not related to the OS.

    We ship the download links both for macOS and Windows. 

    If you are facing any issues with the installation, please reach out to us at http://skylum.com/support and we'll get that sorted out for you ASAP.

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    Jan van Driel

    Beste Elena,

    Zoals ik hierboven heb omschreven werkt Luminar AI niet. Na dowloaden en installeren op mijn windows 10 pc hield het op. Alleen het icoon staat op mijn werkblad en verder reageert het nergens op. Ik wil een nieuwe download van Luminar AI + accivatiecode ASAP.

    Dank Jan van Driel

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    Anastasiia Moore

    Hi Jan van Driel!

    Let me kindly inform you that you don't need an activation code to activate Luminarᴬᴵ.

    You can activate Luminarᴬᴵ by logging into your Skylum account directly from Luminarᴬᴵ

    Please follow these instructions to activate Luminarᴬᴵ:

    1. Download and install Luminarᴬᴵ: http://skylum.com/download/luminar-ai-download 

    2. Open Luminarᴬᴵ. You will see a window that prompts you to log in to your Skylum Account. 

    3. Sign in with your linked Google account, see the screenshot: https://prnt.sc/21eu0qt

    4. Congratulations! You’ve activated Luminarᴬᴵ.

    However, as you've mentioned that the application remains unresponsive when you try to launch it, please let us know your hardware configuration:

      • Press the Windows logo key + R.
      • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 
      • In the window that opens, make sure you have System Summary highlighted on the left.
      • Click File > Export.
      • Type the file's name (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your reply to this email.

    N.B. The links are clickable and show the screenshots that can guide you, if necessary.

    Here is the video tutorial on how to retrieve your system infohttps://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8  

    Once the information is collected, kindly send it to our support team at support@skylum.com

    We'll be looking forward to hearing back from you. 

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