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Member

• November 29, 2021 00:30

Purchased Luminar AI - received email to download and install, which I did.

When I try to sign in, it says that I have 7 days left of the free trial period and need to purchase. Have been trying to get the activation code - followed the instructions on the website, which says theyʻll email me. Nothing.

Have tried to reach a person at Skylum. Nothing.

However, I have received more than a half dozen emails asking me to buy more! Why would I buy more if I canʻt event get the first thing I purchased to work?

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  Roy Blackwell

  • November 29, 2021 00:39

  FYI...  https://manual.skylum.com/ai/en/topic/activating-luminar-ai

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  Member

  • November 29, 2021 00:42

  Thatʻs exactly what I did. Still getting the message that Iʻm on the free trial and need to purchase.

  Thereʻs also an option to manually retrieve the activation key via the Skylum website by entering email address used to purchase. Tried that as well. Nothing happens.

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  Member

  • November 29, 2021 01:04

  Thank you, though, Roy

   

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  Agatha Winter

  • November 29, 2021 08:26

  Hi Member,

  I've checked our database and it seems that you've already activated the software. Is everything fine now? 

  If the issue persists, please reset your activation counter and try to activate the application again.

  You can reset your activation counter in your Skylum account. Log in with your email and password here:

  https://skylum.com/user/login

  Reset buttons are available for each product you own in the My Software tab. Click Activations > Reset activation next to the device you need to remove or click Reset all activations to remove all activations at once. 

  Here is the video tutorial that may also be helpful: https://www.loom.com/share/0935006021d74ea1973035ae31028b36  

  Check out the activation guide here: https://manual.skylum.com/ai/ko/topic/activating-luminar-ai

  Hope it helps! Please let me know the outcome.

   

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  Member

  • November 29, 2021 15:37

  Thank you, Agatha.

  Had to uninstall and reinstall to get it to work. But, it seems to be working now. Thanks again

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