Luminar AI does not start!
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I've been using Luminar AI normally recently, when all of a sudden it would not start today. I can see "Luminar AI" in the task bar, but clicking on it does not bring up the window. Hovering to get a thumbnail preview just shows a black window. I have waited long enough for it to start.
I have tried running the "Repair" option--no luck. I then tried uninstalling, rebooting Windows, then reinstalling. The installation completed successfully, but when I try launching Luminar AI, same thing.
This is so frustrating! Anyone else encountering this?
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I tried rebooting into Safe Mode, did another repair, tried to restart. This time I got a message stating the Luminar AI required OpenGL 3.3 or higher. I checked and discovered that I had OpenGL 4.6.
Updated my video driver through nVidia, checked and installed the latest Windows 10 update. Luminar AI still won't start!
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Hi Carl,
I'm sorry to hear about the issue you encountered!
Please try reinstalling the app in the following way:
- Go to “Apps and Features” by right click on the Start button;
- Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
- Type %appdata% in Search (folder Roaming should open);
- Find the folder “LuminarAI” and delete it (it deletes your activation for Luminarᴬᴵ too. Please, note that your Custom and downloaded Looks/templates will be removed, so make sure to save them somewhere);
- Go to Pictures and rename the folder called Luminar AI Catalog (if you have your Catalog anywhere else, find it and rename it).
- Install the app once again and launch it: https://downloads.skylum.com/luminarai/win/Win_Luminar_AI_Release.msi
- Activate the software by logging in to your Skylum account. Next, on the Welcome to Luminar AI screen, click on the + button and add a small folder with images or a single image for editing.
Let me know the outcome.
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Thank you so much Agatha! That did the trick--there was something corrupt in the "Luminar AI" folder under %appdata%. I tried reverting back to the original one and sure enough Luminar would not start again.
It's a shame I have to go through all that effort to reinstall my purchased templates and legacy templates. I am hoping Luminar Neo will be more robust!
And to Roy Blackwell: Thank you for the suggestion. Though it did not work, I'll keep it in mind as a first-line troubleshooting if this happens again.
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