Luminar AI does not start!

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    Carl Lum

    I tried rebooting into Safe Mode, did another repair, tried to restart. This time I got a message stating the Luminar AI required OpenGL 3.3 or higher. I checked and discovered that I had OpenGL 4.6.

    Updated my video driver through nVidia, checked and installed the latest Windows 10 update. Luminar AI still won't start!

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    Roy Blackwell

    User to User: Try renaming your Luminar AI catalog and see that gets the app to run. If it does, then you probably have a corrupted photo in your catalog.

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    Agatha Winter

    Hi Carl,

    I'm sorry to hear about the issue you encountered!

    Please try reinstalling the app in the following way:

    1. Go to “Apps and Features” by right click on the Start button;
    2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
    3. Type %appdata% in Search (folder Roaming should open);
    4. Find the folder “LuminarAI” and delete it (it deletes your activation for Luminarᴬᴵ too. Please, note that your Custom and downloaded Looks/templates will be removed, so make sure to save them somewhere);
    5. Go to Pictures and rename the folder called Luminar AI Catalog (if you have your Catalog anywhere else, find it and rename it).
    6. Install the app once again and launch it: https://downloads.skylum.com/luminarai/win/Win_Luminar_AI_Release.msi
    7. Activate the software by logging in to your Skylum account. Next, on the Welcome to Luminar AI screen, click on the + button and add a small folder with images or a single image for editing. 

    Let me know the outcome.

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    Carl Lum

    Thank you so much Agatha! That did the trick--there was something corrupt in the "Luminar AI" folder under %appdata%. I tried reverting back to the original one and sure enough Luminar would not start again.

    It's a shame I have to go through all that effort to reinstall my purchased templates and legacy templates. I am hoping Luminar Neo will be more robust!

    And to Roy Blackwell: Thank you for the suggestion. Though it did not work, I'll keep it in mind as a first-line troubleshooting if this happens again. 

     

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    Helga Rowles

    Hi Carl,

    I'm glad to hear it helped!

    You can try copying the purchased and legacy templates from the old "Luminar AI" folder to the new one. 

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