OK, to get started I tried Support; as I said in my reply to a previous post, the bot is pathetic.
Luminar AI is installed on 3yr old Dell XPS w/ 32GB RAM, 32GB Optane cache, Intel MB and i7 6-core CPU that runs all ON1 and PS no problemo. OS is Win 10 and latest updates. All worked fine editing big files from A7R3 and created beautiful results. Yesterday it began crashing after loading w/o any error msg, simply returning to Windows.
Why I think the Catalog is corrupt: The catalog is just over 9GB per Windows Explorer. Created a new catalog, and AI runs again BUT I LOST ALL MY EDITING on thousands of images! To any photographer, this is the cardinal sin of any post processing software. Sure, I have backups of the RAW and finished files but the steps in between are gone. That's what losing the catalog means!
Until Skylum addresses the problem of fixing/recovering editing history, I will not buy another of their products and will cancel my pre-order of Neo.
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