Luminar can't find my email address on a new computer

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Hans Oberdiek

• November 05, 2021 17:53

I have a new Macbook running Monterey. Luminar AI is in my Applications folder, but when I try to use it and am asked for my email address, Luminar says it can't find it. Please advise how I can remedy this problem ASAP

Thanks

Hans

hans.oberdiek@gmail.com

 

1

• 

  Elena Blum

  • November 06, 2021 11:34

  Hi Hans,

  Please make sure to download the app from your Skylum account.

  You can access your software downloads from your account. Please login here:

  https://skylum.com/user/login 

  Sign in with your email and password into Luminar AI.

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