Luminar AI: Camera Profiles no longer showing, no dropdown

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Percival Bragg

• October 26, 2021 02:25

I no longer see the camera profile dropdown in Luminar AI. I installed Adobe DNG Converter and I was seeing all my Sony profiles now nothing. Not even the dropdown box appears now.

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  Kate Williams

  • October 26, 2021 07:19

  Hi Percival,

  Welcome to the Forum!

  Please make sure that you're checking the RAW file. If so, please send us the original file you're working with at https://skylum.com/support  so that we could test it on our end:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

  Looking forward to hearing back from you.

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  Percival Bragg

  • October 26, 2021 12:29

  My camera was somehow reset to JPG, problem solved.

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  Kate Williams

  • October 26, 2021 14:40

  Glad to hear that everything is sorted out, Percival :) 

  All the best, 

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