LUMINAR AI Can't recover edits!!

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    Austin Miller

    Hello Fabio,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

    Looking forward to hearing back from you. 

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    Fabio Calvelli

    Thank you Austin, I already send the request through support with the video.

    Do you need me to post it also here?

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    Anastasiia Moore

    Hi Fabio!

    Thank you for sending us the video file, we received it. You don't have to upload it here.

    Our support agent will get back to you shortly to assist you.

    Thank you for your patience!

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