LUMINAR AI Can't recover edits!!
Answered
I moved a catalog from a computer to another. I noticed the images appear unedited even if in the first computer the images are edited. I checked the history tab in the second computer where I imported the catalog and there are edits in the history, but they don't affect the image.
Furthermore, I press on them, but there is no way they apply to the image. If I apply a new effect, it is entering the history tab and everything works fine.
It is like I have to start from scratch for each image. Do you know how to solve the issue?
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Hello Fabio,
We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:
https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac
Here's how you can send us the file:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
Looking forward to hearing back from you.
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Hi Fabio!
Thank you for sending us the video file, we received it. You don't have to upload it here.
Our support agent will get back to you shortly to assist you.
Thank you for your patience!
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