Lumix G9 RAW not shown after importing into folder
Answered
Good day, I am on my way to migrate form lightroom to Luminar AI / NEO.
So far I am quite happy with the features I played with and I am confident Luminar will be the way to go for me. However importing RAW files from my G9 into a folder show as empty rectangles only. If I simply copy the files into the folder, using windows explorer, they are shown perfectly well.
I could deal with this and just use the WIN explorer to move files around, however will I screw up my catalogs? In Lightroom I was used to simply "synchronize folders" if changes had been made using win explorer.
Txs
Karl
WIN10 pro 64Bit
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Hello,
We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue.
You can use Monosnap to record your screen: https://monosnap.com/welcomeHere's how you can send us the file with the recording:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
Looking forward to hearing from you.
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Hello Austin,
thanks for picking this up.
Fortunately the issue seems to be gone after a reboot.
Now I can see a progress bar while importing, which wasn't there when I did my first import.
Now the previews show up correctly after importing. In case I bump into the issue again I'll do a screen recording right away.
Best
Karl
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