Erase and clone and stamp tools

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    Peter Borromeo

    Just noticed the same thing happens in reverse too!!  Erase tool and clone tool tied together.  If you undo one, the other gets undone also.  What???

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    Austin Miller

    Hello Peter,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue.
    You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

    Looking forward to hearing from you.

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    Peter Borromeo

    It seems I'm constantly sending videos of my issues.  There is no need to send one.  Simply use one of the tools I mentioned, switch to the other, then undo the edits you made in the last tool you used.  You should get the same result I, and many others, are seeing.  My video will show nothing out of the ordinary in usage to your team.  Try it and see.  if it doesn't happen to you, then there is an issue specific to certain machines.  Just scan the user forum and you will see this happens to several users.

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    Austin Miller

    Hello Peter,

    We have reported this issue to our tech department!

    We will get back to you as soon as we receive a reply.

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