Tech issue, Luminar AI and Luminar 4
Answered
Hi
After installing Luminar AI a page appears requiring purchase email & password. Page does not respond on clicking in boxes therefore unable to launch program.
On a second issue Luminar 4 will NOT uninstall ....... i have changed laptops and require Luminar 4 to uninstall from old laptop. This is frustrating and time consuming.
Solution please ASAP
OS..windows 10
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Hi KEVIN BRADY!
Could you please send your hardware configuration to https://skylum.com/support?
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the file's name (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your reply to this email.
N.B. The links are clickable and show the screenshots that can guide you, if necessary.
Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8
Looking forward to hearing back from you.
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Hello Kevin,
We will get back to you as soon as possible!
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Hi KEVIN!
I'm sorry for the inconvenience!
Could you please clarify what email address you used to send your support request via https://skylum.com/support?
I need it to locate your technical case and make sure you will receive an answer from us.
Looking forward to hearing back from you.
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Following email address as requested
0871313613kevin@gmail.com.
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