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    Katherine Nelson

    Hi Benny! Could you specify if you are working on Windows or macOS? Also, please ensure that the size of the image does not exceed 15,000 pixels on one of the edges.

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    Benny Go

    I'm using a PC with Windows 10.

    It's 6016x4016 Pixels, 7.26MB. Unfortunately it's a JPG File (because of some strange reason the camera settings has changed from RAW to JPG by it self during the trip).

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    Austin Miller

    Hello Benny Go,

    Could you please try the following?:

    1. Try disabling your antivirus software. 

    2.  Try changing the export directory to an alternative one. Verify that you have all read-and-write permissions for that folder: https://www.windowscentral.com/how-take-ownership-files-and-folders-windows-10

    3. Please verify that you have an admin account: https://oit.ncsu.edu/it-security/antivirus/how-to-tell-if-you-are-an-administrator/ 

    You can right-click the app icon > Run as Administrator.

    If none of these steps help, could you please try to create a new Catalog via File > Catalog > New, add a small folder with images there (via File > Add Folder), and check whether you're able to export the files from there? 

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