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4 comments

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    Helena Carter

    Hi Joseph Anthony Carr,

    Could you please send us a screenshot of the issue?

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    Joseph Anthony Carr

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    Joseph Anthony Carr

    This only happens when I use the sharpen tool

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    Tania Taylor

    Hi Joseph Anthony Carr!

    We will appreciate it if you send us the original files you are working with so that we could reproduce the issue on our end.

    Here's how you can send us the files.

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

    Looking forward to hearing back from you.

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